Demo import not working

Posted in : unRovr
alexb1995
Participant
22 April 2022 at 15:48
#75797

Hi there,

I just purchased the “unrovr” and I’m struggling with importing demo content.

I have a fresh wordpress installation, tried with the 1 click demo import and the wordpress XML-Demo import, but it doesn’t work.
The error log on the 1-click demo import just shows the same error message for all elements:
——
New AJAX call!
[ERROR] Failed to import “cover-big” (Medien)
[ERROR] Failed to import “marker” (Medien)

with the XLM-Demo import, media and stylesheets are not imported so the result is a broken looking page.

It’s not my first wordpress page and I already tried everything I could to make it work, but at that point it costs too much time. I need the page done after the weekend, so please help me importing the demo data so I can proceed.

Thanks and best regards,
Alex

serkan
Moderator
22 April 2022 at 16:10
#75802

Hi Alex,
If you provide me your wp admin details via our private content box below, I will have a look for you.
Thanks

alexb1995
Participant
22 April 2022 at 17:36
#75804

Hi, thanks for the quick reply. I just reinstalled wordpress again after trying it another time. This time I downgraded to WP 5.8. before importing the theme and demo content – didn’t work either. Admin details are in the private box, thanks for checking!

alexb1995
Participant
24 April 2022 at 19:25
#75837

Still trying to work it out. I tried with unRovr v1.2.0 and unRovr v1.2.1, tried manual and automatic import, nothing works..

serkan
Moderator
26 April 2022 at 00:21
#75841

Hi,Can you contact your hosting provider about increasing the allocated memory size for your site? I tried to import the demo content manually, but it didn’t allow me to import the demo content. It gives the “504 Gateway Time-out” error message which is related to the hosting company.
Keep me updated.
Thanks

alexb1995
Participant
26 April 2022 at 00:27
#75844

Hey, thanks for trying! I’m not sure if it’s a hosting issue, since the log file of one click importer gives me errors since the first moment:

—Downloaded files—
The import files for: Demo 03 were successfully downloaded!
Initial max execution time = 900
Files info:
Site URL = https://alexanderburghardt.de
Data file = /var/www/vhosts/dlvxbglb.host237.checkdomain.de/alexanderburghardt.de/wp-content/themes/unrovr/admin/demo-data/03/content.xml
Widget file = /var/www/vhosts/dlvxbglb.host237.checkdomain.de/alexanderburghardt.de/wp-content/themes/unrovr/admin/demo-data/03/widgets.wie
Customizer file = /var/www/vhosts/dlvxbglb.host237.checkdomain.de/alexanderburghardt.de/wp-content/themes/unrovr/admin/demo-data/03/customizer.dat
Redux files:
not defined!

——
New AJAX call!
[ERROR] Failed to import “cover-big” (Medien)
[ERROR] Failed to import “marker” (Medien)

——
New AJAX call!
[ERROR] Failed to import “cover-big” (Medien)
[ERROR] Failed to import “marker” (Medien)

——
New AJAX call!
[ERROR] Failed to import “cover-big” (Medien)
[ERROR] Failed to import “marker” (Medien)

——
New AJAX call!
[ERROR] Failed to import “cover-big” (Medien)
[ERROR] Failed to import “marker” (Medien)

——
New AJAX call!
[ERROR] Failed to import “cover-big” (Medien)
[ERROR] Failed to import “marker” (Medien)

——
New AJAX call!
[ERROR] Failed to import “cover-big” (Medien)
[ERROR] Failed to import “marker” (Medien)

and so on and on…
Also, in your demo content folder you provided part files for pages, posts, portfolio and elementor templates, which can be imported one by one. It just looks broken after importing the part files manually, but it works. Maybe you can try that?

Would be very helpful if you could give this some priority since I should’ve already finished the CV by the end of last weekend..
Please try again with manual part file import and check again.

Thank you so much!

alexb1995
Participant
26 April 2022 at 00:28
#75845

I’ll still contact the hosting provider, can you tell me how much allocated memory he should provide me?

serkan
Moderator
26 April 2022 at 00:32
#75846

Hi,
Hi, can you update it like this;

php_value upload_max_filesize 256M
php_value max_input_time 300
php_value max_execution_time 300
php_value post_max_size 512M

alexb1995
Participant
26 April 2022 at 00:52
#75851

Thanks, I’ll do that. Could you meanwhile try to import the demo manually part by part? Cause that shouldn’t max out the memory and upload limits – and it should work as good as the automatic import, right?
I’ll tell the provider to raise the limits, but they’ll probably need a couple of days. Would be great if you could try the manual solution to see if it works that way.

Thank you!

serkan
Moderator
26 April 2022 at 21:49
#75854

Hi @alexb1995
I tried to import the demo data manually but it didn’t allow me to do that. Btw, I will forward this issue to our developer and I will keep you updated as well.
Thanks

alexb1995
Participant
27 April 2022 at 02:29
#75856

Okay, thank you. Btw, the server host raised my PHP Limits, could you please try again tomorrow and see if it helped? Sorry that I have to bother you so much, it’s just that it’s really urgent. Thanks for the help!

serkan
Moderator
27 April 2022 at 10:40
#75858

Hi,
I tried to upload the demo content manually but i am still getting “504 Gateway Time-out” error message. The HyperText Transfer Protocol (HTTP) 504 Gateway Timeout server error response code indicates that the server, while acting as a gateway or proxy, did not get a response in time from the upstream server that it needed in order to complete the request.
I recommend that you can contact the customer support of your web hosting service.

alexb1995
Participant
27 April 2022 at 12:24
#75860

Hi Serkan, thanks for trying again. I don’t think it’s a hosting issue, I mean we are not talking about gigabytes of data, I think the current PHP limits should be more than enough to process the request.

I think it’s an issue with the demo data and the request can’t be processed, that’s why it results in a time out.
The log file outputs the failed Ajax request from second one:
New AJAX call!
[ERROR] Failed to import “cover-big” (Medien)
[ERROR] Failed to import “marker” (Medien)

And it outputs the “cover-big” and “marker” errors in a loop till the time out, that’s why I think the error is in the import process.

serkan
Moderator
30 April 2022 at 14:20
#75874

Hi,
I will forward this topic to our developer and I will keep you updated.
Thanks

alexb1995
Participant
30 April 2022 at 19:14
#75885

Hi Serkan, ´

thanks for that. Can you tell me when he’s gonna look into it so I can plan?

Thank you

serkan
Moderator
1 May 2022 at 18:54
#75891

Hi @alexb1995
Our developer will keep us updated as soon as possible. There is a public holiday at the moment, but I conveyed that the situation is urgent.
Thanks

alexb1995
Participant
4 May 2022 at 15:34
#75908

Hi Serkan, I managed to work it out via manual import. Some of the references in the xml parts refer to “nfolio” theme instead of unrovr, that’s why there were some issues in the beginning.

The only thing that’s not working correctly is the contact form. Function works, but it’s showing the “error” animation when hitting the send button (the alert is also centered on the page, not the current view, that’s why you can’t really see it).
If you could just look into the error message display, that’d be great. Thanks

alexb1995
Participant
4 May 2022 at 16:16
#75909

I got it.
In “wp-content/plugins/pixelwars-core/themes/global-vcard/send-mail.php” line 3:

if (! defined(ABSPATH))
has to be
if (! defined(‘ABSPATH’))

you forgot the quotation marks, that’s why it threw the error:
Warning Use of undefined constant ABSPATH – assumed ‘ABSPATH’.

Seems that everything is working now.
Cheers!

serkan
Moderator
8 May 2022 at 16:23
#75931

Hi,
Thanks for the feedback.

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