not satisfied

  • Posted in : TheBlogger
  • branco86
    Participant

    Hello,

    Unfortunately I am not satisfied and I kind ask you to be refounded. I would have needed a video documentation to set up your theme. I am newby, it is very hard to set up the theme, the documentation you have provided for me is not sufficient.

    I would like to be refaund please or I kindly ask you a nice video documentation where I can see all the features of your theme and how to apply them.

    Regards,
    Valerio

    serkan
    Moderator

    Hi Valerio,
    First of all, I would like to say that I am sorry that you had such an experience. If you have downloaded and installed the theme, I can upload the demo content for you. It’s actually very simple to use. You can customize the theme very easily via Appearance > customize > these tabs. In other parts, you will add a video instead of a photo. You can also do a lot of things with the elementor plugin. There are also very basic training videos on YouTube for this. There is also basic documentation in our WordPress package. We can proceed according to your decision. If you want me to upload the demo content, you can write your temporary worpdress information in the private content box below. I’ll take care of the rest.
    Thanks

    branco86
    Participant

    Hello,

    I’m sorry but I’ve changed my mind. I’d like to be refunded.

    I’ve been trying to customise the theme for the latest 5 hours, but it’s very difficult to me. If I had video documentation it would have been better. And unfortunately elementor is not free.

    I’ve raised a refund ticket through envato

    Regards
    Valerio

    serkan
    Moderator

    Hi Valerio
    I will forward this topic to our developer and he will keep you updated.
    Thanks

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in and have valid license to reply to this topic.

License required for the following item
Login and Registration Log in · Register