Container looks like Demo only in the backend

  • Posted in : Interioz
  • marcofama
    Participant
    18 November 2024 at 16:03
    #91058

    Hey guys,

    is there any reason why in the backend the Container is exactly as per the demo and the way we need it…
    https://d.pr/i/nzmt9N

    … but not in the frontend, where everything is spoiled?

    https://d.pr/i/nbCo2L

    do you know what I’m doing wrong (if any)?

    The Brave console won’t report any JS / other kind of errors.

    Thanks

    serkan
    Moderator
    19 November 2024 at 10:41
    #91068

    Hi,
    If there are 3rd party plugins you use, I recommend that you first deactivate them, clean the cache and check again. You do not need to make any changes in the structure panel on the right side. That part is for people who know advanced coding and want to make changes.
    Thanks

    marcofama
    Participant
    19 November 2024 at 18:38
    #91088

    hey, I checked and the only active plugins are yours / those coming with the theme. Only one I added was Yoast duplicate post, which I deactivated for testing purposes, and the issue is still there

    Can you please help? I need it to be working the same way both in backend and frontend as you can see in my provided screenshots. Not sure why this happens :(

    thanks in advance

    serkan
    Moderator
    21 November 2024 at 10:27
    #91113

    Hi,
    I will forward this topic to our developer and I will keep you updated.
    Thanks

    marcofama
    Participant
    21 November 2024 at 17:02
    #91132

    Thanks but… do you have an ETA for this?! I need to tell the final client, as we’re stuck.

    PS: now the same thing happens with Accordions and Toggles, so they look ok in backend
    https://d.pr/i/ZEgZ1Y

    but like crap on the frontend:
    https://d.pr/i/ZcANdk

    Thanks for letting me know!
    Marco

    marcofama
    Participant
    24 November 2024 at 09:15
    #91150

    hi guys, any news on this issue?

    Thanks

    serkan
    Moderator
    24 November 2024 at 14:33
    #91154

    Hi,
    Developer in turn provides solutions to all our customers. I have also added an urgent information sharing indicating the importance of the issue.
    Thanks for your patience.

    marcofama
    Participant
    26 November 2024 at 11:51
    #91183

    hi serkan, any news on this issue?

    It’s been days and the client is definitely not happy with the delay, and I don’t know how to bypass the problem….

    Can you please fix it ASAP and provide and ETA? Is it really that huge problem? Shall we ask for the refund and turn to another theme? I don’t know what to tell them anymore.

    Thanks

    ahmetsali
    Keymaster
    27 November 2024 at 14:28
    #91201

    Hi, that’s an awkward issue, I have just logged into your site and duplicated your home page (named Home Clone – Pixelwars) and the new page seems to look good. I guess that was an Elementor-related issue in the background.

    Have a nice day!

    marcofama
    Participant
    27 November 2024 at 19:51
    #91205

    Thanks for the workaround, which I hoped you could find it faster :D

    To be honest tho, the bug repeats again and again, I had to clone it again to get it fixed, but hey… this is not the way we want to live our life :) you know what I mean?

    I truly hope you fix your theme, it has potential but these bugs are so annoying…

    Thanks for the moment

    ahmetsali
    Keymaster
    27 November 2024 at 19:57
    #91206

    Hi again, I see your frustration, however, this issue doesn’t seem related to the theme, it is related to the Elementor and/or your server, you can try these

    – re-install Elementor
    – re-install WordPress

    and see if it helps to fix the issue.

    Have a nice day!

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