Hi,

Thank you for the detailed message and for proactively checking the documentation and configuration — that’s really helpful.

Since you’ve already:

Assigned the service to an employee

Enabled “Show service on site”

Configured working hours

Verified that no plugin or theme conflict exists

There are just a few more things you can check:

✅ Please double-check the following:
Shortcode Placement
Make sure the booking form on your frontend page (where the service should appear) is using the correct Amelia shortcode that supports all services or categories. For example:


[ameliacatalog]

or


[ameliabooking category=1]

If you’re using a shortcode with a specific category ID and your new service is in a different category, it won’t show.

Category Visibility
If your new service belongs to a new category, ensure that category is not filtered out by the shortcode or hidden in the frontend display settings.

Employee Availability
Even though work hours are set, double-check that:

The employee is assigned to the location of the new service.

The employee is available on the day/time you’re trying to view on the booking form.

Front-end Cache
If you’re using any front-end cache (e.g., LiteSpeed, WP Rocket, browser cache, or server-side caching like Cloudflare), try clearing it or loading the page in a private/incognito window.

If all of the above is correct and the issue still persists, feel free to share a temporary admin login (via private content box below), and we’d be happy to take a closer look.

Let us know what you find!

Best regards,
Serkan

Hi,

Thanks for the additional screenshots — this helps narrow down the issue.

From what I see, the problem is likely related to the “Services and Packages” parameters in your Amelia shortcode or front-end filtering settings. If certain parameters are selected, Amelia will only display services that match those filters. When all parameters are deselected, it should indeed show all services and packages — but since it doesn’t, this suggests a configuration or shortcode mismatch.

Please try the following:
Check the Shortcode on Your Page

Make sure you’re using the full [ameliacatalog] shortcode without any parameters on the page where you expect to see all services/packages.

If you’re using [ameliabooking] with parameters like category, service, or package, remove them temporarily to confirm all services display.

Clear Cache

Clear any cache from your site (plugin, server, or Cloudflare) and test in a private/incognito browser.

Check Categories & Packages

Ensure your new service is not accidentally set under a hidden category or package that is filtered out.

Disable Parameters in Amelia Widget Settings

In Amelia settings, check if any filtering (like “preselected category” or “show specific packages”) is enabled and disable it.

If you have already done all these steps and the issue persists, I recommend:

Creating a new test page with a clean [ameliacatalog] shortcode to see if the services appear correctly.

Best regards,
Serkan