I’ve installed my mechano theme on an existing website. i disabled all previous plugins and activated only the mechano related. when i go to the importer and get the demo content, the pages dont have any content only title and banner.
First, please make sure that your hosting/server environment meets all the system requirements for our WordPress themes. Sometimes missing requirements (like PHP version, memory limit, or execution time) can prevent the demo from importing correctly.
If you still experience issues after checking this, please share your WordPress admin login details and site URL inside the Private Content Box here in the support forum. That way, we can log in securely and help you install and configure the Mechano demo for you.
I have accessed the WordPress admin panel to investigate the issue where the Mechano theme’s demo content is only showing page titles and banners, despite your server environment meeting the requirements.
I suspect this problem is related to an incomplete import process or permission issues preventing the page builder data (e.g., Elementor blocks) from being fully loaded.
However, the user account credentials provided grant me a restricted role (such as Subscriber or Editor). This limited access is preventing me from:
Accessing critical theme settings and tools required for re-running the demo importer.
Viewing or modifying necessary server/system settings to diagnose potential conflicts (like PHP limits).
Fully debugging the cause of the unsuccessful content import.
To effectively diagnose and resolve this issue, I will need you to temporarily elevate my user account’s privileges to Administrator.
Could you please temporarily change the role of my provided user account to Administrator?
Once I have the necessary permissions, I will immediately check the settings, attempt the full import again, and fix the issue. For security, you can revert the account’s role back to its original status once the task is complete.
Thank you for your cooperation.
Viewing 4 posts - 1 through 4 (of 4 total)
You must be logged in and have valid license to reply to this topic.