Images are not respecting the screen proportions

  • Posted in : Interioz
  • homestories
    Participant
    9 January 2026 at 22:50
    #96129

    Good afternoon.
    I am contacting you because I purchased your theme “Interioz Child Theme”, and I
    am experiencing some errors with image display and need help resolving them.

    What is happening is that the images are not respecting the screen proportions, they are not responsive through devices.

    Initially everything was working correctly, but from one day to the next it stopped
    working.

    I am sending a link with an example, where when the photos are clicked they appear
    cropped and do not adjust to the screen.

    Thank you for your attention.

    serkan
    Moderator
    12 January 2026 at 13:01
    #96136

    Hi, Thank you for getting in touch and for sharing the link.
    Since the images were displaying correctly before and the issue appeared suddenly, this is very likely related to caching, a plugin conflict, or image thumbnails rather than the theme itself.
    As a first step, please clear any cache you may be using (plugin, server, and browser cache). If the issue continues, try temporarily deactivating your plugins to see if one of them is affecting image responsiveness. Additionally, we recommend installing and running a plugin such as Regenerate Thumbnails to regenerate all image sizes, as outdated or missing thumbnails can cause images to appear cropped or incorrectly scaled on different devices. If you are using any image optimization or lazy-load plugins, please disable them temporarily and test again.
    If the problem still persists after these checks, let us know and we will be happy to review it further.
    Best regards,
    Serkan

    homestories
    Participant
    26 January 2026 at 23:25
    #96214

    Good afternoon,

    Thank you in advance for your response.

    I have already followed all your suggestions, but unfortunately, the problem still persists.

    I would appreciate your assistance in resolving this issue.

    Thank you for your attention.

    serkan
    Moderator
    28 January 2026 at 22:34
    #96224

    Good afternoon,
    Thank you for the update and for confirming that you’ve already gone through those steps.
    Since the issue persists and the images were working correctly before, it does appear that this is most likely related to a third-party plugin or a configuration change rather than the theme itself. However, to better understand what’s happening on your specific setup, we’ll need to take a closer look.
    Could you please share your WordPress admin login details in the Private Content box below?
    This will allow us to inspect the settings and identify exactly what is causing the images to appear cropped and not responsive.
    Once we have access, we’ll be happy to investigate further and get back to you with a clear solution.

    Thank you for your cooperation.
    Best regards,
    Serkan

    homestories
    Participant
    16 February 2026 at 20:45
    #96288

    Good afternoon,

    I hope this message finds you well.

    I would like to know if you have had the opportunity to look into the issue in question and if there are any updates you could share.

    Thank you for your attention.

    serkan
    Moderator
    17 February 2026 at 15:38
    #96297

    Hi,
    We didn’t get your wp admin details yet. Please share the wp admin details via our private content box below.
    Thanks

    homestories
    Participant
    18 February 2026 at 16:10
    #96300

    Good afternoon.

    How strange. I already sent you all the access details privately the other day.

    I will send you the access details privately again.

    Please let me know when you receive them.

    Thank you for your attention.
    Best regards.

    homestories
    Participant
    18 February 2026 at 16:13
    #96301

    .

    serkan
    Moderator
    19 February 2026 at 15:22
    #96306

    Hi,
    You changed something in the Child theme. It is very difficult to understand what you changed in which code. When I activate the normal parent theme, this resize issue never appears. So you should reconsider your later changes or use the parent theme.
    Thanks

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