[marcofama]

Hey guys,

is there any reason why in the backend the Container is exactly as per the demo and the way we need it…
https://d.pr/i/nzmt9N

… but not in the frontend, where everything is spoiled?

https://d.pr/i/nbCo2L

do you know what I’m doing wrong (if any)?

The Brave console won’t report any JS / other kind of errors.

Thanks

[serkan]

Hi,
If there are 3rd party plugins you use, I recommend that you first deactivate them, clean the cache and check again. You do not need to make any changes in the structure panel on the right side. That part is for people who know advanced coding and want to make changes.
Thanks

[marcofama]

hey, I checked and the only active plugins are yours / those coming with the theme. Only one I added was Yoast duplicate post, which I deactivated for testing purposes, and the issue is still there

Can you please help? I need it to be working the same way both in backend and frontend as you can see in my provided screenshots. Not sure why this happens :(

thanks in advance

[serkan]

Hi,
I will forward this topic to our developer and I will keep you updated.
Thanks

[marcofama]

Thanks but… do you have an ETA for this?! I need to tell the final client, as we’re stuck.

PS: now the same thing happens with Accordions and Toggles, so they look ok in backend
https://d.pr/i/ZEgZ1Y

but like crap on the frontend:
https://d.pr/i/ZcANdk

Thanks for letting me know!
Marco

[marcofama]

hi guys, any news on this issue?

Thanks

[serkan]

Hi,
Developer in turn provides solutions to all our customers. I have also added an urgent information sharing indicating the importance of the issue.
Thanks for your patience.

[marcofama]

hi serkan, any news on this issue?

It’s been days and the client is definitely not happy with the delay, and I don’t know how to bypass the problem….

Can you please fix it ASAP and provide and ETA? Is it really that huge problem? Shall we ask for the refund and turn to another theme? I don’t know what to tell them anymore.

Thanks

[ahmetsali]

Hi, that’s an awkward issue, I have just logged into your site and duplicated your home page (named Home Clone – Pixelwars) and the new page seems to look good. I guess that was an Elementor-related issue in the background.

Have a nice day!

[marcofama]

Thanks for the workaround, which I hoped you could find it faster :D

To be honest tho, the bug repeats again and again, I had to clone it again to get it fixed, but hey… this is not the way we want to live our life :) you know what I mean?

I truly hope you fix your theme, it has potential but these bugs are so annoying…

Thanks for the moment

[ahmetsali]

Hi again, I see your frustration, however, this issue doesn’t seem related to the theme, it is related to the Elementor and/or your server, you can try these

– re-install Elementor
– re-install WordPress

and see if it helps to fix the issue.

Have a nice day!