[shaunchoo]

Hi there,

I recently bought this lovely theme, and the demo features work well. However, creating additional pages with Ajax enabled, many Elementor and 3rd party Widgets, Like Gallery, doesn’t load. I have to turn Ajax off for the page in question (under appearance – customise – widgets – homepage) for the widgets to load on the page. I wish to have a nice gallery and some videos loading on the Ajax-enabled page, how can I achieve this?

On a separate note, when I change my portfolio slug to anything else, standard portfolio items stop working and become unclickable. I wish to have the slug the same as the page name, in the case of my site the “The Members” page.

Thanks,
Shaun

[serkan]

Hi Shaun, unfortunately it is not possible by default when ajax is activated, if the lightbox plugin doesn’t work you just need to disable ajax for that resume from Appearance > Widgets > Homepage Navigation Menu;

Changing the portfolio url is not available by default, needs more further customizations. If you are not familiar to coding you may consider hiring an expert to do the job for you.

Thanks

[shaunchoo]

Hi Serkan, thank you for your answer. The problem is that with ajax on basically almost all elementor widgets dont load correctly. I tried several, like carousel, video, etc. most dont show up at all, others are glitchy. There is no workaround to force elementor to load the widgets? Or can you receommend a gallery plugin which works with your theme and Ajax enabled? It would be weird to only have one page of the website be not Ajax, would break the seamlessness…

[shaunchoo]

One more thing I noticed, the homepage background image always appears a little blurry, no matter how clear and how big my original image is. In the inspector I see that it always loads a 1920 (standard) scaled-down version of my image. I think that is what is causing the blurriness, unless you have another theory. How can I force the background image to load full res? And how it to appear crisp like the source image?

[serkan]

Hi,
I will forward this topic to our developer and i will keep you updated.
Thanks

[ahmetsali]

Hi, we will add support for 4k image for the homepage background image with the next update.

Unfortunately, widgets requiring extra script to work, they are not compatible with the ajax structure and there is no workaround for this. However you can add wordpress default gallery block and it might be compatible with the ajax structure.

Cheers.

[shaunchoo]

I managed to force my own background image in the child style.css…

But urgent question, why with your Pixelwars elementor timeline widget, in the description box, all html code is stripped?! I cant even make text bold or insert a link! I want it to be an events page for my group, and this ruins it ;(

[shaunchoo]

Also, I set up the contact form with WP SMTP. when I try to send, there is a rotating circle on the top right and a progress bar but nothing else. I checked the console for errors and found this:

Failed to load resource: the server responded with a status of 500 () and the link to the failed resourse (privately attached). You can check out the website’s contact form yourself if you like: ensemble.fiestravaganza.com

I tried using contact form, but once again, with ajax enabled, when I click send it gives me an error and reloads the page, then I can send it by clicking the submit button again. What should I do to get the contact form working?

[serkan]

Hi Shaun,
Thank you for your patience while we looked into these issues. Here’s a breakdown of your concerns:
1. Elementor Widgets & Ajax Compatibility
As our developer mentioned, widgets relying on external scripts (e.g., galleries, carousels) often conflict with Ajax navigation due to how dynamic content is loaded. Unfortunately, there’s no universal fix, but you can:
Use WordPress’s native Gallery Block (works reliably with Ajax).
Disable Ajax for specific pages (as a last resort).
We’ll explore adding broader widget support in future updates.

2. Timeline Widget HTML Stripping
Could you:
Confirm you’re using the latest theme/plugin versions?
Share a screenshot of the widget settings?
We’ll test this locally and provide a fix if it’s a bug.

3. Contact Form Issues
The 500 error suggests a server-side conflict. Let’s troubleshoot:
Ensure WP Mail SMTP is properly configured (test via Settings > Email).
Temporarily disable Ajax for the contact page (forms often need full page reloads).
Check for plugin conflicts (deactivate non-essential plugins and retest).
We recommend using a dedicated form plugin (e.g., Contact form 7) with SMTP for reliability.

4. Background Image Clarity
Glad you found a workaround! The 4K support update will ship soon. For now, your CSS override is a valid solution.
Let us know if you’d like help debugging the timeline widget or SMTP setup further.
Best,
Serkan