[mrtoutoune]

Hi Pixelwars Team,

First of all, thank you for your great work on the Efor theme — Demo 09 looks amazing and is exactly what I was looking for.

I purchased the theme on May 7, 2025, and followed all the setup steps, but I’m encountering two issues:

1. Homepage keeps auto-refreshing
After importing Demo 09 and setting the homepage, the page refreshes continuously and becomes unusable.
Website: https://antoinedethelin.com

2. Demo import: media files failed
Most of the media files from the demo did not import properly. I’ve attached the log file to this post.

Server configuration (OVH – shared hosting):
Based on the info shown in WP Admin > Tools > Site Health > Server, here is my current setup:

PHP version: 8.2.21
PHP memory limit: 512M
PHP time limit: 165
Max input time: -1
PHP post max size: 130M
Upload max filesize: 128M

I contacted my host to increase the limits, but they told me I would need to upgrade to a more expensive plan to get higher values. For now, I’m staying on this configuration.

Could you please confirm if this setup is sufficient to run your theme properly?
If some parameters must absolutely be increased, I’ll see what I can do with my host.

Thanks in advance for your help!

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[mrtoutoune]

Hi Mehmet,

Thank you again for your reply and for your support.

I’ve contacted my hosting provider (OVH), and unfortunately, I’m on a shared hosting plan where the required server settings (memory limit, time limit, etc.) cannot be modified. They confirmed that these settings are fixed and only adjustable on VPS or dedicated servers — which I’m not planning to switch to at this time due to the cost.

When I purchased the Efor theme, I wasn’t aware that such specific server configurations were required. I didn’t see this clearly mentioned on the Envato Market product page. If I had known, I would have checked in advance.

Since I can’t use the theme with my current hosting setup, I kindly ask if it would be possible to receive a refund.
Could you please let me know what the process is to request it?

Thank you for your understanding, and again, congratulations on the quality of your work.

Best regards,
Antoine

[Mehmet S.]

Hi,

Thanks for your detailed feedback.

To further investigate and try the demo import myself, could you please share your WordPress admin login credentials in the “Private Content” section below? I’ll check everything carefully.

If a working solution is not possible, I’ll start the refund process accordingly.

Looking forward to your reply.

Best regards,
Mehmet

[mrtoutoune]

Hi Mehmet,

Thanks for your follow-up and for offering to investigate this further.

As requested, I’ve created a temporary admin account for you to access the site and check the issue with the demo import and homepage refresh.

You’ll find the login credentials in the Private Content section below.

Please let me know if there’s a workaround — and if not, we can move forward with the refund as you kindly offered.

Thanks again for your time and support.

Best regards,
Antoine

[Mehmet S.]

Hi,

Thanks for providing access.

I’ve checked your site, and unfortunately, the current server resources are not sufficient for the theme to function properly — especially during the demo import process, which requires higher memory and execution limits.

Given this limitation, I believe the best solution is to proceed with a refund.

You can request a refund on ThemeForest using the link below:

https://themeforest.net/refund_requests/new

When submitting your request, please select the relevant reason and include a link to this support ticket in the explanation.

I’m truly sorry we couldn’t make it work on your current setup, and I appreciate your understanding. Don’t hesitate to reach out again if you need any help in the future.

Kind regards,
Mehmet

[mrtoutoune]

Hi Mehmet,

Thank you very much for taking the time to investigate the issue directly on my site and for confirming the cause.

I really appreciate your clear communication and your support throughout the process — it’s been very professional from start to finish.

I’ll now proceed with the refund request via ThemeForest and include a link to this support ticket as you suggested.

Thanks again, and I hope to have the opportunity to use one of your themes in the future under better hosting conditions.

Kind regards,
Antoine

[Mehmet S.]

Hi Antoine,

Just a quick note to let you know that your refund request has been approved on ThemeForest.

Thanks once again for your professionalism and positive attitude throughout the process. I really appreciate it.

Wishing you the best of luck with your website project. And I truly hope to see you again in the future, perhaps with one of our other themes.

Take care and all the best,
Mehmet

[mrtoutoune]

Hi Mehmet,

Thank you so much for your message — and for your support, flexibility, and kindness throughout this process.

I really appreciated the way you handled everything. I’ll definitely keep an eye on your themes for future projects, and I won’t hesitate to recommend your work.

Wishing you all the best as well — and hope to be in touch again soon.

Warm regards,
Antoine