[reach@brandprofesor.comParticipant #76583]

hi…

I have imported demo content of judy west and few pages are missing..

Courses page & shop page are empty

pfa – https://ibb.co/ZTxkcMk
https://ibb.co/qDR9Djt

kindly lemme know what to do…as of now i have completed working on home page..i have to move further

[serkanModerator #76592]

Hi,
I chose the shop and course page from the settings and it was fixed.
Thanks

[veragoParticipant #83595]

I imported the demo 01 debra wilson and it’s not like the demo, I don’t know what I’m missing, I can’t edit the graphics and it doesn’t load almost half of the content, could you help me to leave it as it is seen in the demo 01 please

[serkanModerator #83653]

Hi,
Could you please update your php version and theme?
It gives and error message.
Thanks

[veragoParticipant #83790]

hello, good afternoon, thanks for installing the template again, but i updated php and still nothing, information is still missing, please help me to leave the page as the one i bought, to be able to start editing it.
thank you

[veragoParticipant #83807]

Hello, good afternoon, I’m sorry, I need help, I don’t understand why some parts of Debra’s page don’t appear and when I edit in Elementor they appear, they told me to update PHP and I already updated it, updated the template, what should I download? all the implements are active to be able to edit… could you please help me by entering the page and modifying what they should. I don’t know how to do it, thanks

[serkanModerator #83818]

Hi,
I just checked your website again. I am still getting this error message.
“Tu sitio está ejecutando en una versión obsoleta de PHP (7.3.33), que no recibe actualizaciones de seguridad. Deberías actualizarla.”
Could you please contact to your hosting company for getting help php version?
Please check the Elementor’s system requirements for your site here:

https://elementor.com/help/requirements/

Thanks

[veragoParticipant #83847]

hola serkan ya actualiza mi PHP, actualiza mi plantilla, y no puedo visualizar para editar mi página, le pido por favor nuevamente que me orienten y si me pueden ayudar por favor debo entregar con urgencia esta web.

[veragoParticipant #83897]

I’m sorry for my insistence but I should be able to edit demo 1 as soon as possible, I don’t know if it has to do with jetelement, I don’t know but please can you do it for me, leave it ok, I don’t know what to do, it doesn’t reflect on me either the blog, please help me

[serkanModerator #83913]

Hi,
Could you please contact to elementor support team related to the issue?
I will also forward to our developer and i will keep you updated.
Thanks

[veragoParticipant #83917]

I have been trying to solve this problem for more than a week, I must leave my page editable in the style of demo 1 with all its elements that can be edited, if that is not possible I immediately ask for the return of my money. thank you so much

[serkanModerator #83953]

Hi,
Today we will work on this issue and get back to you.
Thanks for your patience.

[veragoParticipant #83976]

hello good evening, unfortunately they did not give me a solution to my installation problem to leave my template ready, I have generated 6 forums for the same problem and they did not give me a solution and I cannot wait any longer, I want this template because it seemed the most complete to me, but the support did not give me a solution and I had to deliver to my client in a week, so I was hurt, I want my money back and start the return course please as soon as possible, now I have to buy a new template because I must urgently deliver my page.

[serkanModerator #83989]

Hi, I’m sorry for your experience. I informed the developer about the situation.
Thanks

[ahmetsaliKeymaster #84047]

@verago

Hi again, you can start a refund request here;

https://themeforest.net/refund_requests/new

Have a nice day!

[veragoParticipant #84054]

Sorry, a week ago I asked for the refund, how long do I have to wait for them to respond and how is the process, I must have that refund quickly, thank you