[pauloge3000]

Installed the sample pages by the way of tools/import. The pages are there, but when I view them, the images are missing. Is there an extra step I’m missing? Please help.

[pauloge3000]

I tried again and here’s the log text:

Import WordPress
Failed to import portfolio-category Climate Control
Failed to import portfolio-category Cooling Systems
Failed to import portfolio-category Eco Air
Media “qi-addons-for-elementor-placeholder” already exists.
Media “shamim-nakhaei-u6oXAJWx4sE-unsplash.jpg” already exists.
Failed to import Media “team_2.jpg”
Media “bbh-singapore-gQXcI2ceVJ0-unsplash.jpg” already exists.
Media “team_4.jpg” already exists.
Media “analise-benevides-QWf3AIF9C90-unsplash.jpg” already exists.
Media “toa-heftiba-yM7JFSFvy1c-unsplash.jpg” already exists.
Failed to import Media “nkululeko-jonas-fSeKcdzeZTE-unsplash.jpg”
Media “team_3.jpg” already exists.
Media “flaunter-F6iBx9Z0U7Y-unsplash.jpg” already exists.
Failed to import Media “plus_3161395”
Failed to import Media “9041645_arrow_top_right_icon”
Failed to import Media “8111413_rightlinearrow_right_arrow_direction_arrows_icon”
Failed to import Media “plus_3161395.svg”
Failed to import Media “minus_10905139.svg”
Failed to import Media “Greenish-Color.svg”
Failed to import Media “Berlin-colored.svg”
Failed to import Media “Kansas-colored.svg”
Failed to import Media “Philadelphia-colored.svg”
Failed to import Media “arrow_10537863.svg”
Media “qi-addons-for-elementor-placeholder” already exists.
Media “t-01” already exists.
Media “t-02” already exists.
Media “t-03” already exists.
Media “t-04” already exists.
Media “17564643_SL_042620_30310_10-scaled.jpg” already exists.
Failed to import Media “8111396_downlinearrow_down_arrow_direction_arrows_icon”
Failed to import Media “8578517_education_back to school_school_trophy_winner_icon”
Failed to import Media “3209401_chat_commenting_more_review_typing_icon”
Failed to import Media “9026101_shield_check_icon”
Failed to import Media “3209454_assure_award_medal_prize_ribbon_icon”
Failed to import Media “3209368_assurance_award_certificate_document_guarantee_icon”
Failed to import Media “134118_up_arrow_icon”
Failed to import Media “9041645_arrow_top_right_icon.svg”
Media “Young bearded handyman repairing air conditioner.” already exists.
Media “Close up shot of newly installed white air conditioner. Working” already exists.
Media “a-03” already exists.
Media “a-02” already exists.
Media “a-01” already exists.
Media “91252” already exists.
Media “88293” already exists.
Media “7107” already exists.
Media “5720” already exists.
Media “572” already exists.
Media “56592” already exists.
Media “4935” already exists.
Media “49288” already exists.
Media “47956” already exists.
Media “47362” already exists.
Media “47360” already exists.
Media “47081” already exists.
Media “47078” already exists.
Media “38266” already exists.
Media “3722” already exists.
Media “3558” already exists.
Media “347” already exists.
Media “Ventilation system abstract concept vector illustration.” already exists.
Media “2972” already exists.
Media “27448472_7324431” already exists.
Media “26543” already exists.
Media “26541” already exists.
Media “2636” already exists.
Media “2209_w018_n002_1320b_p15_1320” already exists.
Media “2149339570” already exists.
Media “2149339565” already exists.
Media “2149339544” already exists.
Media “2149250266” already exists.
Media “2149250256” already exists.
Media “2149250250” already exists.
Media “2149250249” already exists.
Media “2149250243” already exists.
Media “2149216695” already exists.
Failed to import Media “2149216630”
Failed to import Media “2149036901”
Failed to import Media “2148405641”
Failed to import Media “214”
Failed to import Media “201918”
Failed to import Media “1942”
Failed to import Media “191536”
Failed to import Media “15335”
Failed to import Media “13146532_Happy house owner lying on couch”
Failed to import Media “131369”
Failed to import Media “1204”
Failed to import Media “1168”
Failed to import Media “1140”
Failed to import Media “100875”
Failed to import Media “3d-air-conditioner-white-background”
Failed to import Media “9056873_asterisk_icon”
Failed to import Media “326568_check_circle_icon”
Failed to import Media “2203520_circle_dot_record_round_icon”
Failed to import Media “3209421_detail_dot_many_more_tripple_icon”
Failed to import Media “3209418_dash_hyphen_line_minus_subtract_icon”
Failed to import Media “4115224_arrow_arrow left_right_icon”
Failed to import Media “9110805_arrow_bottom_right_icon”
Failed to import Media “9055158_bxs_circle_icon”
Failed to import Media “b-01”
Failed to import Media “p-01”
Failed to import Media “print-wifi_18649511”
Failed to import Media “projector_9094538”
Failed to import Media “heat_6853904”
Template “Default Kit” already exists.
Template “Default Kit” already exists.
Failed to import Media “snow-blowing_7407111”
Failed to import Media “blinds_7857014”
Failed to import Media “air-conditioner_7856976”
Failed to import Media “freepik__a-smooth-dolly-shot-a-modern-bedroom-with-a-cozy-b__62808”
Failed to import Media “t-12”
Failed to import Media “t-13”
Failed to import Media “t-14”
Failed to import Media “9041645_arrow_top_right_icon.svg”
Failed to import Media “plus_3161395.svg”
Failed to import Media “plus_3161395-2.svg”
Failed to import Media “minus_10905139-1.svg”
Template “Home 01” already exists.
Template “Home 02” already exists.
Template “Home 03” already exists.
Template “Home 04” already exists.
Template “Page – About” already exists.
Template “Page – Services” already exists.
Template “Page – Products” already exists.
Page “Home” already exists.
Page “News” already exists.
Page “Projects” already exists.
Page “Products” already exists.
Page “Home – 02” already exists.
Page “Home – 03” already exists.
Page “Home – 04” already exists.
Template “Page – Product Single” already exists.
Template “Page – Contact” already exists.
Navigation Menu “Navigation” already exists.
Post “Cooling Systems” already exists.
Post “Air Conditioning” already exists.
Post “Cold Front” already exists.
Post “Smart Thermostat” already exists.
Post “Climate Cooling” already exists.
Post “Green Cooling” already exists.
Failed to import “Energy Optimization”: Invalid post type portfolio
Failed to import “Smart Cooling”: Invalid post type portfolio
Failed to import “Fresh Air”: Invalid post type portfolio
Failed to import “Air Purifier”: Invalid post type portfolio
Failed to import “Cooling Center”: Invalid post type portfolio
Page “About Us” already exists.
Page “Services” already exists.
Page “Contact” already exists.
Page “Product” already exists.
Failed to import “Chill Zone”: Invalid post type portfolio

All done. Have fun!
_

[Mehmet S.]

Hi,

Thanks for reaching out.

First, please make sure your server meets the minimum system requirements for our WordPress themes. You can check and adjust them according to the guide below:

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

After confirming that your hosting environment meets these values, please follow the documentation carefully to install the theme and import the demo content properly:

https://docs.pixelwars.org/airz.php#sample-data

After doing these steps, please refresh your website and let us know if the issue persists. We’ll be happy to assist further.

Best regards,
Mehmet

[pauloge3000]

Thank you for your answer. We checked that the server met the system requirements and followed the instructions to the letter. Still, the theme is not loading correctly. Can you give us a hand and check the installation from within WordPress? Give us an email where we can send an administrative user name and password plua the site’s address. Usually we don’t do these kind of request, but on this occasion we don’t know what else to do. Please help.

[Mehmet S.]

If you’d like us to check your WordPress site, please create a temporary admin account for us and share the login details inside the “Private Content” field below. This field is only visible to our support staff.

Please also include your site URL. Once we receive the details, we’ll log in and check the setup for you.

[pauloge3000]

OK, here you go.

Thank you in advanced.

[Mehmet S.]

Before running the demo import, please make sure to activate all Prime Slider widgets:

– In your WordPress dashboard, go to Prime Slider → Core Widgets.
– Click the “Activate All” button.
– Then click “Save Settings” to save the changes.

Now you can re-run the demo import, and the demo data will be imported correctly.

Doc > Sample Data > Plugin Settings: https://docs.pixelwars.org/airz.php#sample-data

Let us know if you need any further help.

[Mehmet S.]

Before running the demo import, please make sure that only the required plugins are activated. Deactivate all other plugins temporarily to avoid any conflicts or import issues.

See: https://i.ibb.co/9HJyTJFx/airz-plugins.png

Once the demo import is completed successfully, you can reactivate the other plugins one by one.

[pauloge3000]

Thank you so much for your help! Everything works now–except for one thing. The top menu is duplicated. It appears four times. How can this be corrected?

[serkan]

Hi,
Please check your website again.
Thanks

[pauloge3000]

We did and the problem’s gone. Thank you so much for everything!

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.