[cwillard]

Good morning – I received the jetpopup licenses but they failed to activate because this website isn’t live yet. The reason for the need for license activation is to see if updating JetPopup works to fix the broken template. As a freshly installed Theme, the JetPopup is failing and I’m not willing to go live with part of the website doesn’t work as expected. I have provided a link in Private Content to a fresh install of the template, no changes were made.. and the “Get Your Free Guide Now” Fails to load the JetPopup.. I have to resolve this before I can move this to the live environment.

[cwillard]

Following up on this to get resolution to the broken template.

[serkan]

Hi,

Thanks for the update and for sharing both URLs.
Please note that JetPopup (and other bundled premium plugins) licenses can only be activated for the final live domain — temporary or staging URLs (like mybluehost.me) are not supported for activation.

Once your site is moved to its final URL (craigwillard.com), you can request the license activation here:
👉 License Request Topic
https://www.pixelwars.org/forums/topic/tutorlms-pro/

After activation, you’ll be able to update JetPopup and test it properly on the live site.

In the meantime, you can continue using the pre-installed version of JetPopup on your staging site; it will still work for layout testing and editing purposes even without activation.

Best regards,
Serkan

[ahmetsali]

Hi, can you try to edit the pop-up trigger button in Elementor and navigate to “Advanced > Layout > Cache Settings” and set it to “Inactive” and see if it fixes the issue.

Cheers.