problem at the top of the page

  • Posted in : TheBlogger
  • Tasoskts
    Participant

    Hello.
    I have the Theblogger theme installed. During the theme upgrade, a problem occurred at the top of the page. In the logo that I have placed at the top of the page, there is a pink area. Also, I am not given the option to change the theme. I have upgraded to v2.3.2.
    My site: http://www.zoudia.gr

    Thank you

    serkan
    Moderator

    Hi, If you cannot access or change theme settings after the update, this could be due to:

    A plugin conflict

    A JavaScript error in the Customizer

    Corrupted theme files during the update

    ✅ Try This First:
    Clear cache (both browser and site cache if using a plugin).

    Disable all plugins temporarily and check if the Customizer works.

    If it works, re-enable plugins one by one to identify the conflict.

    🛠 If still not working:
    You can manually reinstall the theme:

    Download a fresh copy of TheBlogger v2.3.2 from your purchase/download source.

    Go to Appearance > Themes > Add New > Upload Theme

    Upload the ZIP file and choose “Replace active theme with uploaded”.

    ⚠️ Your content won’t be affected, but always back up your site before a theme re-install.

    Tasoskts
    Participant

    Hello again,
    I tried uninstalling all the add-ons but the problem still remains.
    If I proceed with the second solution (reinstall the theme), will I need to reinstall the add-ons? Will the page statistics (blog visits) also be lost?

    Thank you

    serkan
    Moderator

    Hi, thanks for checking that and for your follow-up.

    Reinstalling the theme will not affect your content (posts, pages, or statistics) — those are all stored in your WordPress database, so your blog visits will remain intact.

    Your plugins will also stay installed. However, since TheBlogger theme comes with its own companion plugins, after reinstalling you may be asked to re-activate or update those theme plugins. Don’t worry — your plugin data and settings will still be preserved.

    As always, I recommend taking a full backup (files + database) before proceeding, just to be safe.

    Best regards,
    Serkan

    Tasoskts
    Participant

    Hello,

    I did a fresh installation of the theme but the problem remains.
    Also, I can’t switch to another theme, for example to Adventura (i use the mistry).
    What else can I do?

    serkan
    Moderator

    Hello 👋

    Before switching demos, please first export/backup your current content from Tools → Export → All content. Then, if you’d like a specific demo, you can import it, and afterwards re-import your own posts/pages. Please note that switching demos is not one-click; each demo has a different design and needs to be set during the first import.

    You can customize the theme via Appearance → Customize.

    ➡️ About the pink area behind the logo: if you share your WP Admin login details with us inside the Private Content box, I can check and fix it directly for you.

    Thanks

    Tasoskts
    Participant

    I’ve already sent my login details

    serkan
    Moderator

    Hi,
    Could you clearly explain your ongoing issue to me?
    Thanks

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