[itsdely]

Was working on my site and go to the homepage and randomly a space is in between the top of the page and the header > https://ibb.co/z5ZmXPL .. How can I remove this space?

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[itsdely]

Sent!

[serkan]

Hi,
I tested your website by navigating through all menu tabs on the desktop with Chrome, Safari and Firefox browsers. I couldn’t see that gap you took a screenshot of. I wonder if you fixed the problem? If it’s still there, what browser and resolution are you using?
Thank you

[notorious200164]

I have a gap on mine as well. See private link. I would like to know how to fix this.

[serkan]

Hi,
You can decrease the line height from customizer or you can use this custom css code;

 .is-header-small .header-wrap, .is-menu-bar .nav-menu > ul > li, .is-header-vertical .nav-menu > ul > li { line-height: 75px; } }

Thanks

[notorious200164]

Where in customizer is line height located?

I looked at this on tablet and mobile and the top menu is messed up. How do I fix it for all devices?

[serkan]

Hi,
Can you use the custom css code above? I just edited it?
If you still have the issue, please provide me your wp admin details via our private content box below?
Thanks

[notorious200164]

I added the custom code above but it only works on desktop. Look at the site on tablet and mobile, the entire logo and bar is covered.

I’ll attach you login details, thank you.

[ahmetsali]

Hi, it looks like one of your plugins adding extra markup after header markup which is causing this gap, I have just added this custom css code to fix it;

div#ppcp-messages {
   height: 0;
}

Cheers.

[notorious200164]

works! Thank you

[notorious200164]

One more issue that’s related. I’m seeing that the logo on mobile is pushed to a second line instead of being one single horizontal line. See picture: https://ibb.co/cr3b7nS

[notorious200164]

Which plug-in was creating the issue above? I’m still seeing it off on mobile.

I’m seeing that the logo on mobile is pushed to a second line instead of being one single horizontal line. See picture: https://ibb.co/cr3b7nS

[serkan]

Hi,
I just checked your plugin folder and i saw that 35 plugin are activated. We should deactivate them one by one and realize whixh one is causing the issue.
But i didn’t want to deactivate them without your permisson. So can you deactivate your third party plugins and check if there is still any issue?
Thanks

[notorious200164]

I tried deactivating all the plug-ins but no change. You have my permission to go in and and find out which one is causing the issue.

[serkan]

Hi,
I will forward this topic to our developer and I will keep you updated.
Thanks

[notorious200164]

I noticed this seems to only be an issue with safari. What is causing this?

[serkan]

Hi,
The developer will find a solution to the problem and get back to you.
Thanks for your patience.

[notorious200164]

Hi, any update on this?

[serkan]

Hi,
The developer will inform you about this. Please check the “NOTIFY ME OF FOLLOW-UP REPLIES VIA EMAIL” tab below.
Thanks

[notorious200164]

Hi,

It’s been 3 weeks and I haven’t heard from your developer. Can you please provide some support on this issue?

[ahmetsali]

Hi, this seems like a browser-related bug since it only occurs on Safari, I have just added this custom css code to fix it on Safari

@media screen and (max-width: 991px) {
	.is-header-small .site-branding {
	width: 100% !important;
	}
}

Have a nice day!

[notorious200164]

Works! Thank you for taking care of this!

[ahmetsali]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[Roel]

Hi, I have the same issue with my website, there is a white bar on the top and I can not remove it. I added the CSS you suggested, which works fine in the preview but not in the final version after publishing. Both on web and on mobile I still see the white space on top. What could I do?

[serkan]

Hi Roel,
Can you also share wp admin information in a new topic? There has been a lot of messaging in this topic. No unnecessary notifications to other users. Let’s take a look at your menu.
Thanks