[thebeeweb]

Tutor LMS Certificate builder – I installed the plugin added the addon Certificate but in the TutorLMS settings I get only section “Legacy Certificate Settings” no sign of all the builder tools etc.

[serkan]

It sounds like you’re missing the Certificate Builder—what you’re seeing under “Legacy Certificate Settings” is the old system. To access the modern drag‑and‑drop builder, here’s what to do:

✅ 1. Install & Activate Both Plugins
Go to WP Admin » Tutor LMS Pro » Add‑ons and ensure Certificate is enabled.

In addition, if you’re using the Custom Certificate Builder extension (a separate plugin included in Tutor LMS Pro), verify that it’s installed and activated too. Without it, you’ll only see “Legacy Certificate Settings.”

🎨 2. Accessing the Builder
Once both are active:

Navigate to Tutor LMS Pro » Settings » Certificate.

You should now see a “Create Certificate” section at the top.

Click Create Certificate to launch the drag‑and‑drop builder and create custom templates.

Below, you’ll also find All Certificates (your created templates) and Certificate Settings (builder-related toggles and legacy settings).

🚧 3. Troubleshoot Common Issues
No builder tab appearing?

Make sure both the main Certificate and the Certificate Builder extension are active.

Confirm you’re running compatible versions of Tutor LMS Free & Pro (look for v3.x and above).

Console errors or builder not loading?

You may have a security/firewall plugin (like Wordfence) blocking builder assets, leading to 403 errors. Someone else reported this exact issue—disabling Wordfence allowed the builder to load correctly.

If that’s the case, put Wordfence into Learning Mode, reproduce the issue, and then whitelist the blocked requests via Wordfence » Live Traffic.

🔁 Quick Recap
Step Action
1 Ensure Certificate Add‑on is enabled.
2 Install & activate Certificate Builder extension.
3 Check plugin versions (ideally Tutor LMS 3.x+ free & pro).
4 Visit Tutor LMS Pro » Settings » Certificate.
5 You should now see Create Certificate + builder tools.
6 If builder doesn’t load, check security/firewall blocks.

Let me know which plug‑ins you currently have active (free, pro, and certificate builder), and if you’re on Tutor LMS 3.x—plus any errors showing in your browser console. I can help you pinpoint exactly what’s missing or blocked!

Thanks

[thebeeweb]

Hi Serkan,

The main problem is that I dont see Certificate Builder Addon in the addon list. I see the Certificate addon but not Certificate Builder. I can confirm that plugin “Tutor LMS Certificate Builder” is installed and enabled “Tutor Drag and Drop Certificate Builder
Version 1.1.3”. Also Tutor LMS Version 3.6.2 and Tutor LMS Pro Version 3.6.2. Maybe it could be related that I have Multisite installation on my WordPress site. No Wordfence installation.

[serkan]

Hi,

Thank you for the detailed info.

✅ What’s happening:
You have Tutor LMS Certificate Builder v1.1.3 installed and network activated, but you do not see the “Certificate Builder” section in Tutor LMS > Add-ons on your multisite.

This is actually expected behavior:

🔹 On Tutor LMS multisite installations, the Certificate Builder add-on does not appear inside Tutor LMS > Add-ons as a toggle. Instead, it works automatically once it’s installed and network activated.

🔹 The “Legacy Certificate Settings” remain visible, but the builder UI should appear when you go to:

Tutor LMS > Certificates > Create Certificate

or

Tutor LMS Pro > Settings > Certificate > Create Certificate

and click “Create Certificate” to open the drag-and-drop builder.

✅ Next Steps to try:

1️⃣ Go to Tutor LMS > Certificates.

Do you see a “Create Certificate” button at the top?

2️⃣ If not, please check:

In WP Admin > Tutor LMS Pro > Settings > Certificate, is there any toggle related to “Enable Certificate Builder” you can enable?

Try disabling and re-enabling the Tutor LMS Certificate Builder plugin to refresh hooks.

3️⃣ If still not showing:

Temporarily disable all other plugins except Tutor LMS, Tutor LMS Pro, and Certificate Builder to rule out conflicts.

Check your browser console (F12 > Console tab) for JavaScript errors while on the Certificate page.

Share a screenshot of the Tutor LMS > Certificates page.

✅ About Multisite:
The builder does work on multisite but sometimes requires activation per subsite depending on your setup. If you activated it network-wide but are working inside a subsite, try:

Deactivating the Certificate Builder network-wide.

Activating it only on the subsite you are managing courses on.

✅ Summary:

✅ You already have the correct plugin installed.
✅ On multisite, it may not appear in Add-ons but should function directly.
✅ Check Tutor LMS > Certificates for the “Create Certificate” button.
✅ Disable other plugins temporarily to test conflicts.
✅ Let me know what you see and send a screenshot if it still doesn’t show.

Once you send this info, I’ll guide you to get the builder working quickly.

Thanks!

[thebeeweb]

Hi,

Firt of all I do not have navigation sections like this:

Tutor LMS > Certificates

I only have Pro ones because I’m using Pro version which is:

Tutor LMS Pro > Settings > Certificate

I tried all the options you suggested like disabling Tutor LMS Certificate Builder plugin network wide and then re-activating it per multisite and no changes.
Also tried to disable all plugins and activating only Tutor LMS, Tutor LMS Pro and Tutor LMS Certificate Builder – and also no changes.

Is it possible to ask directly to TutorLMS team as because I use your issued license I can’t contact them directly.

Thanks.

[serkan]

Hi,
Since you are using a license issued through us, I will reach out to Tutor LMS support on your behalf with all the details you have provided to request a resolution.

It is possible that:
– There is a known limitation or additional step required on multisite setups for the Certificate Builder to appear.
– A conflict or hook issue may require a fix from their side.

✅ What I will do:

I will open a ticket with the Tutor LMS support team describing:
– Your environment (Tutor LMS 3.6.2, Pro 3.6.2, Certificate Builder 1.1.3)
– Multisite configuration
– The exact issue (no Create Certificate button, only Legacy Certificate Settings)
– Troubleshooting steps already completed

Once I hear back from them, I will inform you immediately with the resolution steps.

Best regards,
Serkan

[ahmetsali]

Hi, can you please also share your wp-login details via the private content form.

Thanks.

[thebeeweb]

Please find details below.

[serkan]

Thank you for your patience. Our developer will get in touch with you at the earliest opportunity.

[ahmetsali]

Hi, when I try to update your TutorLMS and certificate plugins, I get a critical error message. Can you please fix it by following the instructions in your e-mail? Please disable these 3 plugins and let me know when you are done;

Tutor LMS
Tutor LMS Pro
Certificate Builder

https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-critical-error-in-wordpress/

Thanks.

[thebeeweb]

Hi there,

I specifically did not updated to the Tutor LMS version 3.7.0(at that point I know now they hav erelease 3.7.1) because it coused error. I thought it is problem with TutorLMS version 3.7.0 but now I have updated to the 3.7.1 and problem is still there. I tried to disable Tutol LMS Pro(which currently is at Version 3.7.0) and then with disabled TutolLMS Pro it works. So not sure what are the next steps. I’m leaving now TutorLMS Pro disabled for now – not sure mayeb you can check if there is an update for TutorLMS Pro plugin?

[serkan]

Hi there,

Thank you for your detailed explanation — and great job narrowing down the issue!

Based on what you described, it appears the current issue is due to a version mismatch between Tutor LMS core (3.7.1) and Tutor LMS Pro (3.7.0). These two components must always be on compatible versions to work correctly together.
You’re currently using:

Tutor LMS Free: ✅ 3.7.1 (latest)

Tutor LMS Pro: ❌ 3.7.0 (older version)

This version mismatch is causing the error. Once you update Tutor LMS Pro to version 3.7.1, the issue should be resolved.

You can request License key Tutor LMS Pro via our official support page here:
👉 https://www.pixelwars.org/forums/topic/tutorlms-pro/

In the meantime, you can safely leave Tutor LMS Pro disabled to maintain site functionality, as you’re already doing.

Best regards,
Serkan

[thebeeweb]

Ok I have reverted back to working version which is TutorLMS Version 3.6.3 and TutorLMS Pro Version 3.6.3. Please do not update now as this project will be checked by other people and site must run now for this month. I can only say that TutorLMS Pro Version 3.7.0 ir faulty at least on our site.

[ahmetsali]

@thebeeweb

Hi again, okay, we will not update your plugins. I have just sent you the latest pro plugin (v3.7.1), you can update it whenever you want.

Cheers.