[MattDaraParticipant #80553]

Hello, i’ve purchased elementor pro and it doesn’t work properly. I contacted them already but they told me to contact you instead.
When I have Efor activated, and I disable Elementor pro, i can edit pages. When I have another theme activated and Elementor Pro activated too, they all is working so I’m guessing the problem is coming from the theme…
I’m currently able to access and edit using elementor pro, only the home page, other page, the preview can’t be displayed… I tried many ways and I tried all ways suggested by elementor pro, but it didn’t work. You can try to log in to the website and edit with elementor the “Test” page and you’ll see the issue.
Could you please help me fix this issue asap please ?
Thanks in advance.

[serkanModerator #80577]

Hi, can you contact your hosting provider about increasing the allocated memory size for your site?
It should be at least 256mb. You have a lot of third party plugins so allocate memory size should be increased.
Please keep me updated after you done it.
Thanks

[MattDaraParticipant #80585]

Hi Serkan,
This website is hosted on my own server and I’ve increased the memory size to 256MB but the error is still here…
Also if you want to log in to the website admin, kindly share me your IP Address as we have a Fail2Ban system installed on the server.

Thanks in advance for your help.
Matt

[serkanModerator #80591]

Hi,
Since I use a dynamic ip, the ip address I will give you will constantly change.
I will forward this topic to our developer and i will keep you updated.
Thanks

[MattDaraParticipant #80593]

Thank you Serkan!

[ahmetsaliKeymaster #80610]

Hi, I have just logged in to your site you have too many active plugins, can you please try this;

– deactivate all your plugins and keep only Elementor and Elementor Pro plugins active and try again, if the problem no longer exists, that means your server doesn’t have enough memory resources to handle all your plugins active.

Cheers.

[MattDaraParticipant #80612]

Hello

I tried all of that already.

Please, could you for once check the issue properly and fix it for me.

I just paid for your support so I expect a better audit from your side.

I know how elementor works and I already tried all the main debugging options you are saying.

Also, this server provides enough ressources already to work with elementor, this is not about that – there’s a lot of websites on this server using elementor and they are working perfectly.

Also, try to use another theme on the site and you’ll see that elementor works perfectly.

This issue is happening since I’ve updated your theme to the latest version.

Please, instead of giving me a prompt answer without checking, check your theme properly and help me fix this issue.

Thank you.

[MattDaraParticipant #80631]

Hello, can I have some prompt updates please, this is an urgent matter.

Thank you

[serkanModerator #80639]

Hi, When I want to download the “wp-downgrade” plugin to downgrade the theme version and test it, I get a server error. The server is absolutely not responding. You say that there is a theme problem, but thousands of our customers are using the theme with elementor without any problems.
Please, like Ahmet said, can we deactivate the plugins and run our tests?
I can neither install nor deactivate a plugin to help you. Right now I’m only getting the error “Can’t get a response from the hosting”. First of all, this problem needs to be solved. Other than that, do all the duties that fall on us.
Thanks

[MattDaraParticipant #80652]

Hi

As mentioned above, please send me your IP address so i can whitelist you on the server. You might have been blocked from the server and that is the reason why you can’t do any actions for now.

Also, the theme is working with elementor, and not with elementor pro activated.

Please send me your IP.

Thanks in advance

[MattDaraParticipant #80653]

Hey,

I created a staging site on another server where you won’t be blacklisted :

You can log in with the same login info as previously sent.

Elementor pro is still not working on this server BTW

Thanks

[serkanModerator #80657]

Hi,
Could you please try to use elementor again?
Thanks

[MattDaraParticipant #80660]

Good morning Serkan

I tried and it still doesn’t work sorry.

Here is the staging site, i forgot to attach the link yesterday : https://jeremiev.sg-host.com/

Keep me informed

thanks

[serkanModerator #80665]

Hi, Yesterday, when I ran elementor pro in safe mode, I was able to test all the features on your website without any problems. Frankly, I’m surprised you’re still having problems.
I will talk to our developer again related to your issue.
Thanks

[MattDaraParticipant #80666]

Thanks so much for your assistance and sorry about that

[MattDaraParticipant #80686]

Good morning Serkan,
Hope you are doing good.
Any updates so far?

Thank you
Regards
Matt

[serkanModerator #80694]

Hi Matt,
As you heard from the news, there was a big earthquake in Turkey. There are also difficulties in our communication networks. We try to intervene as much as we can. Sorry for the delay.
We will keep you updated soon.

[MattDaraParticipant #80695]

Hi Serkan

Sorry about that, hope all is good on your end.

Be strong and good luck
Matt

[MattDaraParticipant #80743]

Hi, how are you ? I know that you have some struggle with the earthquake, but i asked for a fix since 1 of Feb 2023 and we are already 3 weeks ahead my request without any changes. Any updates please ? Thanks

[ahmetsaliKeymaster #80747]

Hi, unfortunately, we are not able to identify the source of this issue right now and we are unable to quickly fix it, sorry for the inconvenience, if you want you can get a refund here;

https://themeforest.net/refund_requests/new

Have a nice day!

[MattDaraParticipant #80749]

Hi Ahmet,
Before asking a refund, do you have a lead time regarding a fix ? Approximatively

Thank you

[serkanModerator #80767]

Hi,
Since we do not see a problem with the theme, we think it is due to the plugin. Therefore, we can state that there is no solution proposal from our side.
Thanks for your understanding.