[vikasshah]

Hello,

Suddenly website stopped working. I can see the left Bar, but unable to see anything else.

Here’s the URL of the site:

http://vikasshah.co.in/

[serkan]

Hi,
Could you provide me your wp admin details via our private content box, below?
Thanks

[vikasshah]

Here is the Credentials

[serkan]

Hi,
I will forward this topic to our developer and I will keep you updated.
Thanks for your patience.

[vikasshah]

Any Update on this?

[serkan]

Hi,
Could you please contact your hosting company if they have deep cache on your website? Btw, I will keep you updated as soon as possible when we got a solution.
Thanks

[vikasshah]

I think yes, and there is no way to disable it.

Could you please tell me what is the issue and how long it will take to fix it. As i need the site to be running to be honest.

[serkan]

I tested all your panels and everything seems okay on my side. That is why I sent this topic to our developer for further investigation. In my opinion. you should contact your company and tell them clear the deep cache. Our developer will contact you soon as well.
Thanks for your patience.

[vikasshah]

I did that, and GoDaddy did remove the deep cache.
I need this to be running, please.

[ahmetsali]

Hi, your theme version was 1.4.1, I have just updated your theme to the latest version 1.4.4 and now it looks fine.

Cheers.

[vikasshah]

It looks like after updating the theme, few things crashed.

– About me, Page – Icon alignment is gone. Few of the icon got converted to Texts

– Let’s Contact Page – Background Map is gone.

Please tell me how do I get back the original one

[serkan]

Hi,
I just checked your about me page and icons look okay on my side. Could you please add a screenshot related to the issue?
Also, in the contact page, I am able to see the map in the background.
Thanks

[vikasshah]

Hello,

after you guys updated the theme all the custom code was gone. I worked and was able to get those back.

However, my portfolio is still not showing. Some AJAX error

[serkan]

Hi,
Custom css codes never lost with updates but customizationn might be lost. That is why you should use child theme if you do customization. I would like to check your portfolio part. Could you please provide me your wp admin details via our private content box below?
Thanks

[vikasshah]

Please find the login details.

[serkan]

Hi,
I just reset your permalinks and it is working well now.
Thanks

[borisg1992]

Hi Serkan,

After making no changes for a few weeks, I just noticed the icons on the site are not loading – can you please help me troubleshoot?

http://www.borisgodin.com
– Please see the left menu icons loadings as squares
– Please See About me process icons not loadings as well

[serkan]

Hi Boris,
I just checked your website and it looks okay on my side. Could you please test your website with different devices and send me a screenshot.
Thanks

[borisg1992]

Hi Serkan,

I noticed my website is now loading very slowly, especially the portfolio section with the only option.

Here is my latest page speed test result

What happened based on the latest update?

[serkan]

Hi, we recommend two plugins for dramatically improving your page load speed.

1-) Optimole optimizes all the images and serves them over cdn to gain faster image loads;

https://wordpress.org/plugins/optimole-wp/

2-) W3 Total Cache for caching, remember to activate database cache, browser cache and minify.

https://wordpress.org/plugins/w3-total-cache/

Thanks