You need to register your purchase code to be able to open a support ticket to our system.

To find your purchase code you need to log into your ThemeForest account and go to your “Downloads” page:

https://themeforest.net/downloads

Locate the item you purchased in your “Downloads” list and click on the Download and next on the “License Certificate&purchase code” link in the drop-down menu.

After you have downloaded the certificate you can open it in a text editor and get the Item Purchase Code.