[ahmetsali]

You need to register your purchase code to be able to open a support ticket to our system.

To find your purchase code you need to log into your ThemeForest account and go to your “Downloads” page.

Locate the item you purchased in your “Downloads” list and click on the Download and next on the “License Certificate&purchase code” link in the drop-down menu.

After you have downloaded the certificate you can open it in a text editor and get the Item Purchase Code.