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Posted in : Efor
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Hello,
I just purchased the efor theme for my client’s website ulrikeberzau.com with the purchase code [code-removed-by-support].
I have successfully installed them but when I imported the demo it’s not importing completely it’s missing pages and features. The Demo I am importing is (Jay Gattuso).
The upload limit is set to 512 MB +
I am short on time and I need to deliver this website in just 5 days.
I look forward to your response,
Kind Regards.Hi, can you please provide your wp-login details via the private content box please?
Thanks.
Hi Below are the wp-login details.
The following things are missing as per my knowledge, you can check other features which might be missing that I don’t know or may need in the future.
Following Plugins Are Missing:
JetPopup – Addon for Elementor Page Builder, Pixelwars Core, and Pixelwars Core Shortcodes – (Optional).Contact Page is not as it’s on the demo page.
The courses Page is not as it’s on the demo page.
The Shop Page is not as it’s on the demo page.
Social Icons are missing from the Header.
The blog page is not as it’s on the demo page.
Please do not disturb the Home page I am working on it.
Hi,
We could not reached your wp admin page. Could you please provide us the right URL for the admin panel?
ThanksHi Sorry the under construction mode was active
please try now
if you face any challenge please use these credentialsHi,
Can you talk to your hosting company, why I am not reaching your admin panel?
I will share a screenshot with you.
https://ibb.co/rcKQWL3
ThanksI am just waiting for your team to complete the missing parts to deliver the website to my client please do it ASAP Thanks
https://ibb.co/ZTswHcb
Please log in at this link
Above screen shot shows that it has been restored.Hi, I was able to login now. I did not reinstall the demo site because there will be data duplication. You have not activated the Pixelwars shortcode plugin. I activated it. It is necessary for the theme to work properly. If you want, copy your data somewhere and I will set up a demo site for you. Or you can set it up yourself. Please inform me.
Hi, I was able to login now. I did not reinstall the demo site because there will be data duplication. You have not activated the Pixelwars shortcode plugin. I activated it. It is necessary for the theme to work properly. If you want, copy your data somewhere and I will set up a demo site for you. Or you can set it up yourself. Please inform me.
Hi,
I have saved my data you can fix the theme and make it look like original.
Please do it qiuckly and respond faster I have to deliver the website today.
Thank YouI am waiting for you since yesterday I have to finish my website. Please fix the errors
Hi,
I am here and waiting your response. I tried to login your admin panel and i got an error message. It says “Invalid username or incorrect password”
Could you please check and provide me username and password?
ThanksHi,
I am inside of your dashboard. When I finish it, I will keep you updated.
Btw, your hosting is pretty slow.
ThanksHi,
I just imported the demo data for you.
You can easily customize it.
ThanksHello,
This is not a fix you ruined the whole site,
You deleted all pages.
All blog posts and everything.
I just asked you to fix the errors not to delete the whole site you were supposed to just install the theme and leave the site you deleted all of my elementor saved templates and everything hows that possible I am going to report you to theme forest you are so inexperienced and unprofessional.
I need you to restore everything you deleted that’s completely unfair.
It was my client’s work of 10 years how you are going to pay them back I will also file a case against you if you can’t revert the deleted things.
I have purchased 100s of themes for my clients and it never happened before.I will wait for 24 hrs for you to restore all my client’s data or we will do whatever is required to make you accountable for this.
Simply a theme installation just installs the theme and import demo they never delete the whole site.
You have intentionally done it and we won’t leave you unaccountable for that.
Such a sad experience waiting for your support for 6 days and getting this in return?
What a shame for me!!!Hi, You stated that you have taken all the backups and requested that the original demo content be uploaded. In response, I deleted your demo content and uploaded the original demo content. With your permission, I deleted all the content and uploaded the demo content. There are no personal errors here. Hosting companies store all content. You can request to bring back all content from your hosting panel or hosting authority. They will fulfill your yesterday’s data with one click. You will not have a loss here.
Your accusations are not pleasant. You should not pretend to delete all your data without asking you. When you read the messages above, I made it clear that you should take your backup and I will install a new demo data. Then you shared your login information with me. Fortunately, this is a situation that can be easily fixed by the hosting company.Unfortunately, I don’t have a backup at my hosting company,
You said to save your data you did not make it clear that you will be deleting all of our blog posts and without any permission.your only task was to work in the themes section because you are just theme support and everyone else who is selling themes they have never deleted my data in my 5 years of experience.
Everyone just logs in to import demo data and leaves them to not mess up with my elementor saved templates, blog posts, pages, and all media files you can’t even think how sensitive this information can be for anyone?
I made backups inside my elementor plugin and you deleted all of my elementor templates and deactivated all plugins WOW!
You should have made it clear that you will also delete my blog posts, pages, and save templates for elementor? You never mentioned that. However, as you know we were having a chat in the context of theme error fixes. so I took out all the data from the theme folder that’s what I always do whenever I get support from envato.
Unfortunately, I need to write a brief email to Envato for this and also consult my legal advisor so that you can upgrade your customer services to a standard where everyone is working. This is completely unprofessionalism. I can’t accept this Sorry.
Hi, sorry for the trouble you have had, I can see that our support staff had recommended you to “copy your data somewhere” and you have replied “I have saved my data you can fix the theme” then our support staff had take action on your site after your confirmation. I strongly recommend you to take regular backups of your site to prevent any future loses which can be caused by a piece of code or human error.
Have a nice day!
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