Mobile Scrolling Glitch (mostly on Apple)

Posted in : Efor
kwray21
Participant
18 October 2023 at 20:06
#85585

I’ve purchased the Efor theme 10+ times for multiple clients and 80% of the time it’s ok, but my newest site at http://www.thewellnessshopllc.com has a scrolling glitch on mobile. It’s like the pages sometimes get stuck for a moment and then eventually will scroll again. But it’s def not right.

I have an android and it happens here and there. But my client has an iPhone and she said it’s happening consistently on the home page on her and her husbands phone.

Mehmet S.
Keymaster
18 October 2023 at 22:14
#85586

Hi, deactivate Smooth Scroll setting and try again please.

– Go to Appearance > Customize > General > Layout > Smooth Scroll: No.

See: https://i.ibb.co/JjDYMxr/wp-smooth-scroll.png

Thanks

kwray21
Participant
19 October 2023 at 19:36
#85590

Thank you. I turned off smooth scroll… And that seemed to help a bit. But there is def something still not right. Multiple pages start scrolling ok and then get stuck. I just experienced it on the about page, mental health page, skincare page, etc.

Sometimes it scrolls off the bat and then sticks randomly. Other times the scrolling is just slow to respond like there’s a delay or glitch.

This only happens on mobile. I’m using an android and it is happening for me as well.

Any other advice?

serkan
Moderator
19 October 2023 at 23:20
#85594

Hi,
Could you please deactivate your third party plugins and try it again?
Thanks

kwray21
Participant
25 October 2023 at 07:22
#85653

Is elementor pro a third party plugin? This issue is happening on 2 of my recently built sites with the efor theme. :(

serkan
Moderator
25 October 2023 at 22:22
#85669

Hi, Elementor pro is not counted as a third party plugin.
You said you were experiencing your problems on specific pages. Have you created a different about me page and tested the issue? Also, on which mobile devices and which browsers are you having problems?
Thanks

kwray21
Participant
26 October 2023 at 00:35
#85673

It seems to happen pretty inconsistently on different pages within the site http://www.TheWellnessShopLLC.com. It will look like it’s working for a minute and then get stuck. On the home page it happens especially when you scroll a bit and then stop and start to scroll again… it just won’t scroll.

This morning this page didn’t want to scroll at all for me https://thewellnessshopllc.com/pnwrejuvenation/

This is happening only on iPhones with their standard browser.

This is the 3rd website this has happened to me with the Efor theme. And I really love this theme, so I don’t want to have to change it. Thanks for your help!

serkan
Moderator
27 October 2023 at 19:48
#85721

Hi,
I will report this issue to our developer for deep analysis and I will keep you updated.
Thanks

jamesbcoach
Participant
29 October 2023 at 21:18
#85797

Hello on two of my pages I have the same problem, on iphone, the home page and the coaching page. I noticed that it happens once the page is fully loaded just before you can still scroll the site. I’ve updated the theme and deactivated the plug-ins but nothing works. I’ll send you more info in private. It’s urgent to correct this fault, my site should be announced at the end of the week. thank you for your understanding. Thank you

serkan
Moderator
30 October 2023 at 10:55
#85807

Hi, Your feedback is very important for us. I have transferred the situation to the developer by stating that the issue is urgent. We will get back to you as soon as possible.
Have a great day.

kwray21
Participant
31 October 2023 at 21:37
#85827

Thank you for rushing a fix for this. Our site is live and the client isn’t thrilled that Apple users are complaining. Not sure what else I can do for them… So I really appreciate your developers looking into it urgently.

jamesbcoach
Participant
1 November 2023 at 13:57
#85832

Hello, I’ve noticed that scrolling works if you put your thumb or finger on the first tier at the top of the screen. if that helps, that cool

serkan
Moderator
4 November 2023 at 00:02
#85857

Hi @jamesbcoach
Thanks for the feedback.

jamesbcoach
Participant
4 November 2023 at 22:07
#85870

Hi, I guess this problem is difficult to solve but have you had any news? thank you.

serkan
Moderator
6 November 2023 at 14:15
#85881

Hi, We reported this to the browser software developers. But I think they also received thousands of feedback. That’s why we are also waiting for the result. We think it is a browser based bug.
Thanks

jamesbcoach
Participant
5 December 2023 at 01:08
#86268

Hi do you have some news please ?!

serkan
Moderator
6 December 2023 at 15:58
#86281

Hi,
I have sent a message to the developer about this issue and will update you on the latest status.
Thanks

jamesbcoach
Participant
6 December 2023 at 18:54
#86287

Ok, but Forgive me, but I received the same reply 1 month ago.

serkan
Moderator
8 December 2023 at 10:08
#86299

Hi,
In very rare cases, the developer investigates the problem for deep analysis. They are also busy releasing updates, but I made sure to share your case in a very important thread.
Thanks for your patience.

kwray21
Participant
19 December 2023 at 19:17
#86416

Any updates on this. I’d really hate to have to rebuild an entire site because Apple users literally can’t scroll properly. Please help. This is a major problem.

serkan
Moderator
21 December 2023 at 15:11
#86430

Hi,
I have now reminded the developer of this issue and emphasized the urgency of the matter and we will find a solution to your problem as soon as possible.
Thanks

jamesbcoach
Participant
21 December 2023 at 15:13
#86431

Yes, please! Thanks to Kwray21 for pointing it out and thanks to you for taking care of it.

ahmetsali
Keymaster
26 December 2023 at 21:49
#86486

@jamesbcoach
Hi, that’s an awkward issue, scrolling works fine with desktop browsers and and Android phones, but on iPhone and iPad, sometimes it doesn’t scroll. And we don’t have this issue on our demo sites. I have logged in to your site and activated the default theme and the issue persists. That means it is not related to the theme. I can suggest some ideas for identifying the source of this issue;

– You can try deactivating all extra plugins (except Elementor, Jet Elements, and Pixelwars Core) and see if the issue has gone.

– Back up your homepage (save as Elementor Page template) and start from scratch adding sections one by one and see if the issue is appearing after adding a particular section.

@kwray21

Hi, I have tested your site on the latest iPhone ios 17.2.1 and it is scrolling properly on my side. If you have still issues on your side you can also try the steps above.

Have a nice day!