Urgent Assistance Needed: Video Display Issue on Website Home Page Banner

Posted in : Archy
Sleepidigital
Participant
21 August 2024 at 03:44
#90130

Hi there, I am struggling to get a video to display properly on the website home page banner/slider

It is not centred and displaying correctly. However, it is when I am in “edit with elementor” mode. I have tried to contact you through theme support but had no luck.

Please can you get back to me ASAP as this is holding up my delivery to my client?

serkan
Moderator
22 August 2024 at 23:10
#90157

Hi,
I tried to login your website but it says wrong username.
Could you please check it out and provide me the correct one?
Thanks

Sleepidigital
Participant
22 August 2024 at 23:40
#90162

Sent you login details in private content.

serkan
Moderator
23 August 2024 at 12:27
#90166

Hi,
I will forward this topic to our developer and I will keep you updated.
Thanks

Sleepidigital
Participant
24 August 2024 at 04:15
#90172

How long will this take please? It is urgent.

serkan
Moderator
24 August 2024 at 14:46
#90178

Hi,
Developer will find the issue and get back to you as soon as possible.
Thanks for your patience.

Sleepidigital
Participant
27 August 2024 at 02:18
#90195

Hello, is there any updates on this please?

serkan
Moderator
28 August 2024 at 15:43
#90210

We will get back to you as soon as we figure out the reason for this issue. Do not worry, this issue will be given due attention.
Thanks

Sleepidigital
Participant
29 August 2024 at 02:56
#90214

You guys are too slow. I’ve already sorted an alternative solution. Unfortunately I don’t have time to sit around waiting weeks on end for a solution. It would be helpful if you could fix the issue for future purchases.

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