Hi Vasilis,

Thank you very much for your detailed report — and for describing the behavior so clearly. 🙏

We understand how frustrating this can be.
Fortunately, the issue isn’t caused by the theme itself but rather by how the WooCommerce Stripe Gateway handles Apple Pay / Google Pay transactions in combination with Tutor LMS’s enrollment triggers.

Here’s what’s happening technically:

When Apple Pay / Google Pay is used, Stripe processes the payment through a direct tokenized session, and the standard woocommerce_payment_complete hook isn’t always fired in real time.

Tutor LMS relies on that hook (or woocommerce_order_status_completed) to auto-enroll the user after checkout.

Because that hook is skipped or delayed, the order stays in “Processing” and the student never gets enrolled — even if you manually mark the order as “Completed”.

Recommended Steps

Update everything
Ensure the latest versions of Tutor LMS, Tutor LMS Pro, WooCommerce, and the WooCommerce Stripe Gateway plugin are installed.
(Older Stripe versions had incomplete support for Apple Pay / Google Pay webhooks.)

Enable Stripe webhooks properly
In your Stripe Dashboard → Developers → Webhooks, make sure these events are active and correctly pointing to your site’s listener URL (typically
https://yourdomain.com/?wc-api=wc_stripe).
Missing or misconfigured webhooks can prevent order status updates.

Add a small compatibility snippet
If the issue persists even after webhooks are verified, you can add the following custom code in your child theme’s functions.php or a snippets plugin:

add_action('woocommerce_order_status_processing', function($order_id) {
    if (class_exists('TUTOR\Tutor')) {
        do_action('tutor_course_enrollment_after_payment_complete', $order_id);
    }
});

This forces Tutor LMS to trigger enrollment when an order stays in “Processing” due to Apple Pay / Google Pay behavior.

Optional temporary fix
If you prefer automatic completion for all paid orders (until an update from the plugin authors), you can use:

add_action('woocommerce_thankyou', function($order_id) {
    $order = wc_get_order($order_id);
    if ($order && $order->has_status('processing')) {
        $order->update_status('completed');
    }
});

Why credit/debit and Klarna work

Those payment methods use WooCommerce’s standard checkout flow, so the normal hooks fire correctly — that’s why enrollment completes instantly there.

This is a known compatibility behavior between Stripe’s express checkout and Tutor LMS, not related to the theme, and it’s being improved by both plugin teams in their recent releases.

Please try the steps above and let us know if it resolves the issue — we’re happy to guide you further if you share your current plugin versions and webhook settings.

Kind regards,
Serkan

Hi Vasilis,

That’s fantastic news — we’re really glad to hear everything is now working perfectly! 🎉

And yes, your thinking about the priorities makes total sense.
Keeping the Tutor enrollment hook with priority 10 and the auto-complete hook with priority 20 is actually the optimal order — this ensures the enrollment action fires first, and only then the order moves to “Completed.”

Thank you for taking the time to test and share your detailed results — this will surely help other users facing similar behavior with Apple Pay / Google Pay.

Have a great day ahead and happy teaching!

Best regards,
Serkan

Hi Vasilis,

Thank you very much for the update — and I’m really sorry to hear the issue resurfaced after everything was working smoothly.
Let’s troubleshoot it together step-by-step, because what you describe typically means one of the triggers stopped firing, usually due to a webhook delay, caching, or an isolated Stripe event not being delivered.

1. Please help me confirm whether Stripe is sending the events
Can you go to:
Stripe Dashboard → Developers → Webhooks → Click your endpoint → View “Recent Deliveries”
For the problematic orders, please check if the following events show Success:

payment_intent.succeeded
charge.succeeded
checkout.session.completed (if using Express Checkout)

If Stripe attempted to send them but marked them as Failed, then WooCommerce never receives the trigger — which explains why both snippets suddenly stop working.

This is the number one cause when everything works for a couple of days and then stops.

2. Let’s confirm that no caching layer is blocking callbacks
Sometimes hosting providers introduce updates or patches silently (server-level updates).
Could you check whether your hosting added or modified:
Server-level caching (LiteSpeed, Cloudflare, Redis, NGINX micro-cache)
A firewall/WAF rule
A security plugin that started blocking ?wc-api=wc_stripe
Even a minor server-side WAF rule can block Stripe’s webhook calls.

3. Regarding the code snippets
The priorities you set are correct and shouldn’t break spontaneously.
But sometimes Code Snippets plugin:
gets disabled automatically after a hosting update
skips execution due to a PHP warning
conflicts with object caching

Could you confirm:
Both snippets are still “Active”
No red warning appears inside Snippets → Logs
If you’d like, you can temporarily move the snippets into a child theme’s functions.php to rule out plugin-level conflicts.

We’ll sort this out
Since it worked perfectly for several days, this is almost certainly related to a webhook or server response interruption rather than your theme or LMS setup.
Once you share the webhook delivery logs (success/failure), we’ll know exactly where the chain broke and help you fix it permanently.

Looking forward to your update!
Best regards,
Serkan

Hi Vasilis,

Thank you again for the detailed update — your findings are extremely helpful and they clearly reveal where the issue is coming from.

Based on your tests, we can now confirm:
✅ The problem only happens during guest checkout

When a user is not logged in, Apple Pay / Google Pay completes the payment in Stripe, but the WordPress user account is not created or linked early enough for Tutor LMS to attach the enrollment.
This explains why:
Logged-in users → enrollment works
Guest users → no proper account creation → no enrollment → order stuck in “Processing”

This behavior confirms that the issue is not theme-related, but a compatibility gap between WooCommerce Stripe Express Checkout and Tutor LMS’s enrollment logic.

✅ We will escalate this to the Tutor LMS development team on your behalf
There is nothing you need to do at this point.

We will prepare a technical report, including:
Your test results
The behavior difference between logged-in vs guest checkout
Confirmation that Stripe webhooks are delivered successfully
The fact that standard card payments work normally
The enrollment hook never firing for guest users using Apple/Google Pay

Our developer will forward this directly to the Tutor LMS engineers so they can reproduce and patch the issue at the plugin level.

We’ll keep you updated.
As soon as we receive feedback from the Tutor LMS team, we will follow up here and guide you through any necessary steps or fixes.

Thank you again for your patience, your detailed testing, and for helping narrow this down so precisely.
You’ve already contributed significantly to identifying the root cause.

Best regards,
Serkan

Hello Vasilis,

Thank you for the update — and for offering to help.

We’ve already forwarded the full technical recap to the Tutor LMS team and we’re currently waiting for their feedback. As soon as we receive an official response or a patch recommendation, we’ll post it here immediately.

In the meantime, as a temporary workaround (to avoid blocked access for new customers), you can consider disabling guest checkout and forcing account creation/login for course purchases, since your tests confirm the issue only happens on guest checkouts. Tutor LMS also has guest checkout controls when using WooCommerce monetization, so disabling guest mode there can help minimize the impact until Tutor provides a permanent fix.

Thanks again for your patience — we’ll keep this thread updated.

Best regards,
Serkan

Hi, I have passed this issue to the plugin author and here is their reply. Please check these solutions and let us know if it still not fixed:

Solution for Tutor LMS Pro + WooCommerce Stripe Issue Issue Analysis
The problem arises when using Apple Pay and Google Pay through WooCommerce Stripe Gateway, where orders remain in “Processing” status, preventing automatic enrollment in Tutor LMS. This issue is likely due to the specific flow of Stripe’s Express Checkout not triggering the necessary WooCommerce/Tutor LMS hooks.

Steps to Resolve
Verify WooCommerce Settings:

Ensure that the “Auto Complete Orders” setting is enabled for virtual products in WooCommerce. This can be done by adding a custom function to your theme’s functions.php file:

add_filter('woocommerce_payment_complete_order_status', 'auto_complete_virtual_orders', 10, 3);
function auto_complete_virtual_orders($order_status, $order_id, $order) {
 if ('processing' === $order_status && $order->has_status('processing')) {
     $virtual_order = true;
     if (count($order->get_items()) > 0) {
         foreach ($order->get_items() as $item) {
             if ('line_item' == $item->get_type()) {
                 $product = $item->get_product();
                 if (!$product->is_virtual()) {
                     $virtual_order = false;
                     break;
                 }
             }
         }
     }
     if ($virtual_order) {
         return 'completed';
     }
 }
 return $order_status;
}

Check Webhook Configuration:

Ensure that the Stripe webhooks are correctly configured to communicate with WooCommerce. The necessary events for order completion should be enabled, such as payment_intent.succeeded.
Custom Hook for Enrollment:

If the issue persists, consider adding a custom hook to manually trigger enrollment upon order completion. This can be done by using the woocommerce_order_status_completed action:

add_action('woocommerce_order_status_completed', 'enroll_student_on_order_complete', 10, 1);
function enroll_student_on_order_complete($order_id) {
 $order = wc_get_order($order_id);
 if ($order) {
     // Logic to enroll the student in Tutor LMS
     // Example: TutorLMS enrollment function
 }
}

Compatibility Check:

Confirm with Tutor LMS support if there are any known compatibility issues with Apple Pay/Google Pay and if there are any updates or patches available.
Testing:

After implementing the above changes, conduct thorough testing with both logged-in and guest users to ensure that orders complete and enrollments occur as expected.
Additional Recommendations
Plugin Updates: Regularly update all plugins to the latest versions to benefit from bug fixes and improvements.
Consult Documentation: Review the documentation for both Tutor LMS and WooCommerce Stripe Gateway for any specific instructions related to payment gateways.

By following these steps, you should be able to resolve the issue of orders remaining in “Processing” status and ensure automatic enrollment in Tutor LMS.

I understand your frustration, I have prioritized this topic now, talking directly to the plugin author for a permanent fix. I will update you on this topic about the progress.

Hi, here is an update from the plugin support. I will post when there is an update from them:

“Thank you for explaining the impact so clearly and for outlining your concerns in detail — we completely understand why this is critical in a production environment.

I’ll share this information and your questions with our development team so they can review the behavior and provide their input. Once I receive feedback from them, I’ll be sure to update you right away with any clarification or next steps.

Thank you for your patience and for bringing this to our attention in such a constructive way.”