[Memo]

I get the following error when i try to import the demo

Import Complete! Your import completed, but some things may not have imported properly. View error log for mor information

Error – Faild to Import “Vancouver-black.svg” (Media)
…

etc.

I have tried to utilize MaxUploaded plugin without success.. Help please.

[Mehmet S.]

Hello,

For this theme to work in the best and smoothest way, the necessary server configuration settings need to be made.

Please make sure that your server configuration settings are as shown in the link below.

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Server configuration settings can be adjusted through the hosting control panel. You can do this yourself, or you can ask your web hosting provider to make these adjustments for you.

Best regards,
Mehmet

[Memo]

Hi Mehmed,

Unfortunately they do not want to adjust the configuration settings for me.
Are there alternatives to upload it`?

[Mehmet S.]

Hi,

Thanks for the update.

If your hosting provider won’t adjust the configuration settings for you, no problem, I can help with that.

Please share your hosting control panel login details in the “Private Content” section of your reply. I’ll log in and update the necessary server configuration settings for you, then test the demo import process to make sure everything works smoothly.

(You can change your password after the process is complete for extra security.)

I’m here to help!

Best regards,
Mehmet

[Memo]

Hi, I have provided information in private content.

Let me know if you manage to upload the demo themes

[Mehmet S.]

Hi,

Thanks for the details, but I wasn’t able to log into the control panel, I’m getting an “Invalid username or password” error.

Could you please double-check the login credentials and share the correct ones in the “Private Content” section again?

Once I’m able to access the panel, I’ll immediately proceed with the server configuration and demo import for you.

Looking forward to your reply.

Best regards,
Mehmet

[Memo]

Hi,

Sorry I couldn’t enter my self, can you try to go through the hosting CP?

Updated information

[Memo]

Did you manage to edit it?

[serkan]

Hi,
When our developer check the issue, we will keep you updated.
Thanks

[Memo]

Thanks, I saw that you entered into the Control Panel and tried to get back to the homepage, but if you look at izum.no the header is gone.

[Memo]

Hi, it has passed 4 days for the issue, is it going to be resolved?

[Mehmet S.]

Hi,

Thanks for providing access. I’ve checked your hosting control panel and unfortunately, one.com does not allow users to change important PHP configuration settings.

Because of these restrictions, the demo import cannot complete successfully, especially when importing all the media files.

What can you do now?

Please contact one.com support directly and kindly ask them to update the PHP settings for your account as shown in the link below:

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

Once these settings are updated, the demo import should work as expected.

Let me know once it’s done, I’ll be happy to assist further!

Best regards,
Mehmet

[Memo]

Hi Mehmed, I contacted ONe.com and they said that they won’t allow for changes of PHP settings for my account.

This is not possible for them, and they won’t support me loading the wordpress theme.

Therefore, I rely on your help otherwise I will ask for a refund as the product can’t be loaded on my site.

[serkan]

Hi,
I recommend you to change your hosting. Asking for a refund from the theme will not be a solution. You will have the same problem when you try to install another theme. Because hosting does not provide you with the settings you need. You cannot install themes properly with this.
Thanks