[chakobeirut]

Hi Support,

I’m using Tutor LMS with WooCommerce. The Cart page works fine when logged in as an admin, but it doesn’t work for student users — it shows a message like “Great things are on the horizon” or stays empty.

The page is published, set correctly in WooCommerce, and caching is cleared. Can you help me understand why students can’t access the cart and how to fix it?

Thanks,

[serkan]

Hi,

Thank you for reaching out and explaining the issue in detail.

We’ve reviewed the behavior you’ve described, and it seems that the cart page may be restricted for non-admin users due to a page visibility setting, user role restriction, or a theme/plugin conflict — especially if a custom template or redirection is involved.

Here are a few things to check and try:

Page Visibility & Access Rules:
Make sure the Cart page is not restricted by any membership, LMS, or caching plugin settings. Some LMS systems (like Tutor LMS) may have access rules that affect student roles.

Theme or Page Template Conflict:
Since you’re using the Efor theme demo, ensure that the Cart page is using the correct WooCommerce page template and not a custom “Landing” or “Coming Soon” template — which might explain the “Great things are on the horizon” message.

Plugin Conflict Test:
Temporarily deactivate non-essential plugins (especially page builders, caching, or redirection plugins) to see if the issue persists for student users.

Clear Role-Based Caches:
If you are using a caching plugin or server-side caching (e.g., LiteSpeed, Cloudflare), be sure to clear any cache that might vary by user role.

Please feel free to share a temporary student account login if you’d like us to investigate further on your setup directly.

Let us know after trying these steps — we’ll be happy to assist you further.

Best regards,
Serkan