Course section disappeared

  • Posted in : Efor
  • fslib027
    Participant

    Hi, i purchase efo theme in september — One of the pluggin malfunctioned and got deleted. However by doing that my courses section page completely disappeared and i am not able to access it. i need your help please to get that page back because i dont know how to fix it and i dont want to pay to resinstall everything and lose all the hours i put into this.
    please help me with this request.

    serkan
    Moderator

    Hi,
    You can contact your hosting company and get your data back. Recovering deleted data can be done through your hosting company. Because they take backups of your data at regular intervals.
    Thanks

    fslib027
    Participant

    Hello, I have been told to contact you to help me and you are telling me to go somewhere else? I bought the template from you and send you my purchase confirmation.
    There is no data in my admin dashboard. I need the course page back.
    Thank you, Florence

    fslib027
    Participant

    On themeforeset website they ask you to go to support to get help for question. I came here and ask for support. you are telling me to go somewhere wlese. I paid for this template so why are you not helping me. i want to speak to a manager and get this issue fix instead of being pushed in circles and have no answer but to be told call here call there oh wait no call here. Are you support yes or no?

    serkan
    Moderator

    Hi, Of course I want to help you. All content on your website is protected by your hosting company. You said that the content on the course has been lost. The only company that can bring this back is hosting companies. They regularly back up your website content. They can quickly fix the problem by rewinding it to the last time it worked properly. I am ready to assist you in case of a theme-related problem. The file and content deletion problem you mentioned is related to hosting.
    Could you please provide me your wp admin details via our private content box below?
    If your files are not deleted, we can fix the problem.
    Thanks for your understanding.

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