Creating thumbnails or cropping photos doesn't seem to be working

  • Posted in : Editor
  • kungfujason
    Participant

    I am unable to crop an image when I edit a photo.

    For example:
    1. If I want to edit a featured image and try to crop, the save button does not allow me to save.
    2. Using the Top 10 plugin, when I tell it to create different sized thumbnails, none of the options work.
    3. This may or may not be related, but I am unable to add media to my books page.

    Let me know, thanks!

    kungfujason
    Participant

    Hi,

    The core issue I am having is that when I try to crop an image the save button does not allow me to save – It is grey’d out.

    Please let me know how to resolve, thanks!

    serkan
    Moderator

    Hi,
    Please provide me your wp admin details via our private content box below?
    Thanks

    kungfujason
    Participant

    Of course, I’ve provided them in the box below, thanks!

    serkan
    Moderator

    Hi,
    You should be sure that file link url should not be empty. I just sent an image to your previous post. Please check it out.
    https://ibb.co/V9JwL4f
    Thanks

    kungfujason
    Participant

    Hey Serkan,

    Thanks for the timeline response, however that isn’t quite the issue.

    I’ve attached a screenshot of the issue that might help in the private content section.

    Notice when i crop the image the “save” button cannot be selected it is grey’d out.

    Let me know your thoughts, thanks!

    serkan
    Moderator

    Hi,
    Before you save it, have you clicked on crop button at the top?
    Thanks

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