[ashaker]

Hello,

I purchased the theme and downloaded “all files and documents”, but unable to open/upload the theme and child theme zip files
I’m getting a message saying “You don’t have permission to open the document”
However, when I downloaded the “installable WordPress files only” it worked, but I am unable to install the child theme

[serkan]

Hi,
Thank you for reaching out!

The “You don’t have permission to open the document” error occurs because the “All files and documentation” package from ThemeForest is a large ZIP containing everything (theme, child theme, documentation, license, etc.). It needs to be extracted first on your computer before you can use the files inside.

Since you’ve already installed the theme using the “Installable WordPress file only” option, you’re good on that part.

For the child theme, please follow these steps:
1. Extract the “All files and documentation” ZIP on your computer.
2. Inside the extracted folder, you’ll find the child theme ZIP file.
3. Go to WP Admin > Appearance > Themes > Add New > Upload Theme and upload the child theme ZIP.

Please check out this related topic for reference:
https://www.pixelwars.org/forums/topic/missing-stylesheet-css/

Let me know if you need any further help.

Best regards,
Serkan

[ashaker]

Hello,
Thanks for your reply but maybe I didn’t explain the issue well.
I already extracted the main zip file and the mentioned problem happens with the theme and child theme zip file.
– It doesn’t open
– WordPress is not able to add it in the theme upload
– cPanel refuse to upload the file in the themes folder.

[serkan]

Hi,

Thank you for the clarification — I understand the issue now.

If the extracted theme and child theme ZIP files cannot be opened, uploaded to WordPress, or even uploaded via cPanel, it’s very likely that the ZIP files were corrupted during the download.

Please try the following:

1. Go to ThemeForest > Downloads and re-download the “All files and documentation” package.
2. Make sure the download completes fully without interruption.
3. Extract the main ZIP again and check if the theme and child theme ZIPs inside are working.

Also, if you’re on a Mac, I’d recommend using a tool like “The Unarchiver” (free from the App Store) instead of the built-in Archive Utility, as it handles nested ZIP files more reliably.

If the issue persists after re-downloading, please let me know your operating system and I can look into it further.

Best regards,
Serkan

[ashaker]

Hello,

Thank you, I downloaded the main zip file again and used the app you recommended to extract it and everything went fine.

One other question, what about the activation licenses for the premium plugins?

Best Regards,
Ahmed

[serkan]

Hi Ahmed,

Glad to hear the extraction issue is resolved!

For the plugin licenses, could you please share your final domain name in the topic below? Developer will get the activation keys sent to you.

https://www.pixelwars.org/forums/topic/tutorlms-pro/

Please note that licenses can only be activated on a single domain and a single WordPress installation, so make sure it’s your final/production URL.

Best regards,
Serkan