[aqdeniz]

I am using the first version of consultz. There is an elementor and elementor pro View version 3.19.0. Is the first version compatible with new elementor versions?
Thank you

[ahmetsali]

Hi, yes it should be compatible, you can also make a backup of your site just in case.

Cheers.

[luca.roberto1@gmail.com]

Subject:
Request for Assistance with Critical Error Using Consultz Demo
Dear Support Team,
I recently purchased the Consultz demo. I have carefully followed all the steps for importing the demo, including installing and activating the required plugins. However, every time I activate the Qi Addon for Elementor plugin, my site encounters a critical error, making it impossible to fully utilize the demo.
I have repeatedly gone through the process:

Deleting pre-existing content.
Importing the demo using your system.
Disabling and enabling plugins to check for conflicts.
Despite this, the issue persists. I purchased this demo specifically to avoid building everything manually and was expecting a fully functioning solution, particularly since the plugin is indicated as required.
I kindly ask for a clear solution to this problem. Otherwise, this purchase becomes entirely useless. I am available to provide further details.
Looking forward to your response.
Best regards,
Luca

[serkan]

Hi Luca,
We will quickly investigate the cause of this and offer you a solution. Thank you for your patience.
Thanks

[Mehmet S.]

Hello,

I have retested this theme on our own server and did not encounter any issues with the theme or the plugins.

It is likely that the issue with the Qi plugin may be related to your server settings. Your server should have recorded detailed information about the issue as error logs.

I recommend contacting your web hosting provider for further assistance. Additionally, you can report your issue by sharing your website address directly with the plugin author through the plugin’s support section.

Plugin Support: https://wordpress.org/support/plugin/qi-addons-for-elementor/

Best regards,
Mehmet