[nivmas]

I purchased this theme and unfortunately, Elemntor does not work. Whenever i deactivate JetElements For Elementor, Elementor work. But most of the features are with JetElements. How do i solve this?

Plus it keeps asking me to : There is a new version of JetElements For Elementor available. View version 2.3.2 details. Automatic update is unavailable for this plugin. Activate your license for automatic updates.

Please help me out here.

[serkan]

Hi,
I will forward this topic to our developer and I will keep you updated.
Thanks

[nivmas]

Hi Serkan,
Could you please hurry up on getting my site sorted? My client would like to see the site today. This is not right that the theme is purchased and it doesn’t work as it should.

Please log in the site and check it out ASAP.

[serkan]

Hi @nivmas,
I just downgrade the wordpress version to 5.4.2 and it is working now. Your client can use the website without any issue. We will release an update for the wp version 5.5 soon.
Thanks

[nivmas]

Serkan,

it is still now working on my site! cant you see it?? Plus it keeps saying – There is a new version of JetElements For Elementor available. View version 2.3.2 details. Automatic update is unavailable for this plugin. Activate your license for automatic updates.

Come on Serkan, i dont have time for all this issues! i want my site to work as how it should work.

Please log in and settle it.

Thank you.

[nivmas]

Serkan, please settle my site now. It is not working as it should be and i cant edit it as how i want it to be. come on… Could you please hurry up?

[serkan]

Hi @nivmas
Your elementor is working at the moment because I downgraded the WordPress version until we fix the issue. Your elementor and website is working now. We will release an update soon.
Thanks

[nivmas]

Serkan, ARE YOU SERIOUS??? come on cant you compare??

Demo that i installed: https://themes.pixelwars.org/efor/demo-06/

Site that i am having now! : http://opeaklife.com/

where are all my JET ELEMENTS??? Why aren’t they working?

Please FIX this! I am really disappointed right now.

Can you get it to work now or not? THAT IS MY MAIN QUESTION.
can you compare my site to the demo?

[serkan]

Hi,
I just imported the demo data for you again.
Thanks

[nivmas]

UPDATE: I had updated the site and it works well now. Thanks Serkan. I will msg you if there are any issues now.

In the future, would i need to still keep coming back to you on issues or do you see that this is a one off issue?

[nivmas]

UPDATE: I had updated the site on Envatop Market and all works well now.
Thank you Serkan.

My question to you is – Will this issues happen again. And if it does, do i need to msg you again? How likely is this issue going to happen again?

[serkan]

Hi @nivmas
We believe that it won’t be issue in the future. But our developer is always fix the issue with an update. We are always giving support on our themes.
We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[nivmas]

Hi Serkan,

It is requesting me to update my JetElements For Elementor. Should i update it now? will it spoil me site? Please update me on this.

And why does it keep asking me to activate license?

– There is a new version of JetElements For Elementor available. View version 2.3.3 details. Automatic update is unavailable for this plugin. Activate your license for automatic updates.

[serkan]

Hi, Jetelements pro version is integrated into the theme for free. We also provided extra payment for multiple usage. However, the plugin tries to get extra payment for individual use. You can use all features of the plugin for free. I will review the other update part again.

[nivmas]

Hi Serkan, i clicked update wordpress and Jet Elements just now and now it is asking me to Enable safe mode. And it gives some slight problems to my site. Please let me know what to do. Do not refresh my site of edit anything as my information is already in there.

[serkan]

Hi @nivmas
Can you contact your hosting provider about increasing the allocated memory size for your site?
Thanks

[nivmas]

what should be the recommended size?

[nivmas]

Hi Serkan,

My site is not showing any Icons that i add. Why is that? Please see image – https://snipboard.io/VTGjCD.jpg

[serkan]

Hi,
We will release an update for the jet elements. Btw, you can provide me your wp admin details via our private content box below?
I will have a look for the icon issue.
Thanks

[nivmas]

Hi Serkan, you can log in using this details :

Please handle the site with care. thank you

[serkan]

Hi,
I tried to log in to your website and it says wrong password.

[nivmas]

Hi Serkan, Please try this

[nivmas]

Hi Serkan, have to checked up on the icons?

Also, i have this problem now, i created a form and when i click send it says that it has a prob with my mailchip API Key. But i dont seem to see any where i can insert the api key in elementor… https://opeaklife.com/jet-popup/classic-subscribe-popup/

[serkan]

Hi,
I just updated the “What you need to succeed​” section. Please check it out. You need to add column and you can add icon into the column section.
Set your MailChimp API Key in the Integrations Settings. Under Elementor > Settings > Integrations Tab
Thanks

[nivmas]

Hi Serkan, I cant seem to find this – Under Elementor > Settings > Integrations Tab

Could you please check it up? and may be screen shot on my page where it is?

[serkan]

Hi,
Please check the elementor documentation.
https://docs.elementor.com/article/211-mailchimp
Thanks

[StuMan]

Nivmas – have a 1-on-1 question for you about a potential client for this theme

[serkan]

Hi StuMan
Only we can see the private content. Clients are not able to see it.
Thanks

[nivmas]

Hi Serkan,

I tried to find it but i could not. I am using jetpopups… Could you please help out at least?

here is the image i snap on mailchimp ID i added but it still wont work.. https://ibb.co/vPdC1pK

[serkan]

Hi nivmas,
Could you please check out this related topic;
https://crocoblock.com/knowledge-base/articles/how-to-create-a-multi-field-mailchimp-form-to-display-in-the-popup/
Thanks

[nivmas]

Hi Serkan,

My client updated the site and all the testimonials have disappeared. Could you please have a look at the site? This cant be happening to the theme we purchased always. Would appreciate if you can fix this issue.

[serkan]

Hi,
I have created testimonails test page. You can find it in the page folder. All testimonials looks okay.
Thanks

[nivmas]

Hi Serkan, i still cant see the testimonials on my main page. https://opeaklife.com/ view it and scroll down…

[nivmas]

for the page you created https://opeaklife.com/test-for-testimonials/, these are all testimonials of the demo site not the ones that my client had put in… What my client had put in, disappeared after updating the plugin. Please get it back. As this issue is the problem that i had already brought up to you earlier and you did say that it is okay updating the plugins…

[serkan]

Hi, By updating the plugin, the testimonials part should not be lost. If it had caused such an error, all your elements would be lost. There is a possibility that it was accidentally deleted. Only your hosting company can recover a deleted file. Because your old data is kept in your hosting company. There is no error or negligence caused by us here.
You need to add a testimonials widget and add content again on the homepage.
Thanks for your understanding.

[nivmas]

Hi Serkan,
I managed to get back my testimonials and some hidden lost information after the update.

For example, the section 1 on the main page : your past, present & future flow (Struggling of Feeling Stuck), this got missing when there was an update with Jet Elements.

It also happens with the section2 : Testimonial Results. All this got lost after the update.

Could you please make sure that this doesn’t happen in the future? I understand that i only have 6 months of support.

Also, let me know if all these issues were to happen again, what can my client do to get support. Please check if there are bugs in the Jet Elements. This is not the first time this had happened.

And another question, how can i change the username of this support?
My client would like to take over the support now. But they cant change the username.

Is there a way to transfer purchase codes to a new user?

[serkan]

Hi,
I will forward this topic to our developer and I will keep you updated.
Thanks

[ahmetsali]

Hi, @nivmas

JetElements is actively developed by CrocoBlock team, and I believe that was a temporary issue and they would release updates preventing any data loss in the future.

It is not possible to change the usernames but I have just detached the purchase code from your profile and now your client can register a fresh account with that support code again.

Cheers.