Email addresses not showing correctly

  • Posted in : Archy
  • Square-Egg
    Participant

    Hi
    I am using the Archy theme

    I have created a child theme

    Today when looking at the website, all the email addresses on the website are formatting incorrectly

    the website is http://www.bosworthslandscaping.co.uk

    The formatting is showing incorrectly in the footer of each page and in the meet the team sections on the home page and the about us page.

    There does not seem to be any updates in the plugins section

    Please can you advise thank you

    Square-Egg
    Participant

    Just to add

    Works fine in the Brave browser
    Does not work in Chrome or Edge
    Anywhere there is an email address is just will not even show it, even it is not a clickable link but just text.
    Thanks for your urgent attention

    serkan
    Moderator

    Hi @Square-Egg

    Thank you for reaching out and sharing the details.

    I checked the issue you described. Since the email addresses display correctly in Brave but not in Chrome or Edge, this suggests it may be related to browser rendering or a CSS/JavaScript conflict rather than a plugin update.

    Here are a few steps you can try:

    Clear browser cache in Chrome/Edge and check again.

    Inspect the email text with Developer Tools (F12) to see if there are any inline styles (e.g., display:none, visibility:hidden, or special character encoding) being applied.

    Check your child theme CSS/JS files – sometimes custom CSS or minification can affect how certain text (like email addresses) is displayed.

    Temporarily switch to the parent theme to see if the issue persists. If it works fine, the issue is coming from the child theme customization.

    Check if your hosting has email address obfuscation enabled (some security or antispam features automatically hide email addresses in certain browsers).

    Could you please try switching to the parent Archy theme (just for testing) and let me know if the problem remains? That will help us narrow down if the issue is from the child theme.

    Once we confirm that, I’ll guide you on the exact fix.

    Best regards,
    Serkan

    Square-Egg
    Participant

    Hi

    I have tried the parent theme but the problem is still there

    It is only email addresses and this is really just text like anything else

    Any other help would be greatly appreciated

    Thanks

    Square-Egg
    Participant

    I have fixed the issue and found it to be a plugin causing the problem

    Anti Spam by Clean Talk

    serkan
    Moderator

    Thanks for the feedback :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

    https://themeforest.net/downloads

    Thank you for your support.

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