[info@feelgoodmktg.com]

hi there. I am having an issue with a course that will not save because of an error that indicates that it cannot save the video.

Course: Fundamental Hypnosis

Error: {
“message”: “Request failed with status code 422”,
“name”: “AxiosError”,
“stack”: “AxiosError: Request failed with status code 422\n at i (https://perceptionalhypnosis.com/wp-content/plugins/tutor/assets/js/tutor-course-builder.min.js?ver=3.4.1:43:87134)\n at XMLHttpRequest.k (https://perceptionalhypnosis.com/wp-content/plugins/tutor/assets/js/tutor-course-builder.min.js?ver=3.4.1:1:76852)\n at d.request (https://perceptionalhypnosis.com/wp-content/plugins/tutor/assets/js/tutor-course-builder.min.js?ver=3.4.1:43:53169)”,
“config”: {
“transitional”: {
“silentJSONParsing”: true,
“forcedJSONParsing”: true,
“clarifyTimeoutError”: false
},
“adapter”: [
“xhr”,
“http”,
“fetch”
],
“transformRequest”: [
null
],
“transformResponse”: [
null
],
“timeout”: 0,
“xsrfCookieName”: “XSRF-TOKEN”,
“xsrfHeaderName”: “X-XSRF-TOKEN”,
“maxContentLength”: -1,
“maxBodyLength”: -1,
“env”: {},
“headers”: {
“Accept”: “application/json, text/plain, /”
},
“paramsSerializer”: {},
“baseURL”: “https://perceptionalhypnosis.com/wp-admin/admin-ajax.php”,
“method”: “POST”,
“data”: {},
“params”: {}
},
“code”: “ERR_BAD_REQUEST”,

[serkan]

Hi, It looks like you’re encountering a 422 Unprocessable Entity error when trying to save your course (“Fundamental Hypnosis”) in Tutor LMS on your WordPress site. This typically means the server understands your request but can’t process it due to validation issues—often related to file uploads (like videos) or missing required fields.

1. Video Upload Issue
The error suggests the problem is related to saving a video. Possible reasons:
The video file is too large (exceeds server limits).
The video format is not supported.
A temporary server issue is preventing upload.

Try:
Reduce video size (compress or use a smaller file).
Re-upload the video in a supported format (MP4 is usually best).
Check server upload limits (via php.ini or hosting settings):
upload_max_filesize (should be at least 64M or higher)
post_max_size (should be larger than upload_max_filesize)
max_execution_time (should be at least 300 for large uploads)

2. Plugin Conflict
Another plugin might be interfering with Tutor LMS.

Try:
Disable other plugins temporarily (especially security, caching, or file upload plugins).
Switch to a default theme (like Twenty Twenty-Four) to rule out theme conflicts.

Let me know if you’d like help with any of these steps!

[info@feelgoodmktg.com]

It is now working. I think it might of been either a plugin interfering or the video size. Thanks for your help with this.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.