[erickngoie89@gmail.com]

My students are not able to use the courses (quizzes), even to register its a big problem giving error, what to do?
Hi, there is a problem with the theme: getting error while registering a student and while solving questions, not moving to the next questions. Please tell me how to solve this: https://lefrancais.in/

[serkan]

Hi,

Thank you for reporting the issues with student registration and quiz functionality on your website. We understand how critical this is for your students, and we’re here to help resolve it as quickly as possible.

Next Steps to Troubleshoot:
1️⃣ Check for System Requirements

Ensure your WordPress, theme, and LMS plugin (e.g., LearnPress, Tutor LMS) are updated to the latest versions.
Verify that your PHP version (recommended: 7.4+ or 8.0+) and MySQL are compatible.
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

2️⃣ Test for Conflicts

Temporarily switch to a default WordPress theme (e.g., Twenty Twenty-Four).
Deactivate other plugins (except your LMS plugin) to check for conflicts.

3️⃣ Debug Errors

Enable WP Debug Mode by adding this to your wp-config.php:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

Reproduce the issue and check /wp-content/debug.log for errors.

4️⃣ Clear Caches

Clear server cache (OPCache, Redis), plugin cache, and browser cache.

How We Can Assist Further:
If the issue persists, please share:
Screenshots/videos of the errors (e.g., browser console errors).
Temporary admin access (via private content box below).
Detailed steps to reproduce the problem.

Let us know how you’d like to proceed, and we’ll prioritize your case.

[erickngoie89@gmail.com]

Hi, where do I attach the video of error, so you can help me.

[erickngoie89@gmail.com]

Hi, Please tell me how to share video with you, so you can hep me with the issue.

How We Can Assist Further:
If the issue persists, please share:
Screenshots/videos of the errors (e.g., browser console errors).
Temporary admin access (via private content box below).
Detailed steps to reproduce the problem.

Let us know how you’d like to proceed, and we’ll prioritize your case.

[serkan]

Hi,
You can upload the video to any platform with a hidden url. For example, you can use the youtube platform. You can then copy the youtube video url and share it with us.
P.S You can use our private content box below for the sensitive content.
Thanks

[erickngoie89@gmail.com]

Hi

[erickngoie89@gmail.com]

Hi, I sent the links in private content.

[serkan]

Hi,
I will forward this topic to our developer and i will keep you updated.
Thanks

[ahmetsali]

Hi, have you tried applying the possible fixes in @serkan’s latest post?

https://www.pixelwars.org/forums/topic/error-page/#post-93479

Especially this one;

2️⃣ Test for Conflicts

Temporarily switch to a default WordPress theme (e.g., Twenty Twenty-Four).
Deactivate other plugins (except your LMS plugin) to check for conflicts.

What is the outcome, when you switch to the default theme and disable extra plugins?