[Emma]

Hi there,

I’m having trouble getting the image for my featured area to look as it should. I’m using a Canva template which i’ve made to the dimensions of the featured area. I’ve regenerated images and used the WP Smush as I thought that may help.
When uploaded the image is cut off and blurry. Any suggestions for what i’m doing wrong?

Thanks!

[serkan]

Hi Emma,
Could you provide me your related url, please?
Thanks

[Emma]

Hi Serkan

I’m updating my site using a staging site so it’s not live. Do you know if you can view it anyway?

Thanks

[serkan]

Hi Emma,
First of all, please deactivate all your third-party plugin and try it again. If you still have the same issue, send me your wp-admin details via our contact form and add this topic url as well.
Thanks

[Emma]

Hi Serkan

I’ve deactivated what I think I should have and the image is still grainy and blurred compared to every other image on the site.

I will send my admin details now and get you to have a quick look at it, please. Everything else about this theme is awesome… I just need this image to play nicely!

Thanks
Emma

[serkan]

Hi Emma,
I see the issue, I will forward this topic to our developer and I will keep you updated.
Thanks

[Emma]

Thanks, I look forward to the response!

[ahmetsali]

Hi, I am adding this to the update list, thanks for the feedback.

[Emma]

Do you have a timeframe for fixing this please?

[serkan]

Hi Emma,
It will not take long, the update will be published soon.
Thanks for your patience.

[Emma]

Awesome, thanks heaps!

[serkan]

You are welcome.