[audreybc]

Hi,

I have an issue with Elementor on my wordpress website. I’ve disabled all the plug in, tried the safe mode, but nothing works. When I try to edit a page of my website, it’s loading but nothing comes up.

Are you able to help?

Thanks,
Audrey

[serkan]

Hi Audrey,
Could you please check out your system settings?
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/
Thanks

[audreybc]

Hi Serkan,

Yes I’ve checked all the settings, they are ok but it still does not work.

Server architecture Linux 5.10.214-xeon-hst x86_64
Web server Apache
PHP version 8.3.8 (Supports 64bit values)
PHP SAPI cgi-fcgi
PHP max input variables 1000
PHP time limit 300
PHP memory limit 768M
Max input time 1000
Upload max filesize 128M
PHP post max size 128M
cURL version 7.61.1 OpenSSL/1.1.1k
Is SUHOSIN installed? No
Is the Imagick library available? No
Are pretty permalinks supported? Yes
.htaccess rules Custom rules have been added to your .htaccess file.
Current time 2024-06-17T23:17:29+00:00
Current UTC time Monday, 17-Jun-24 23:17:29 UTC
Current Server time 2024-06-17T23:17:27+00:00

[audreybc]

Hi,
I think I found the issue: when I disable the plugin “Tutor LMS pro”, Elementor works.
But I need Tutor LMS as I have 3 online courses that I use.

Any recommendations?

Thanks,

Audrey

[serkan]

Hi Audrey,
Tutor LMS pro and elementor should work together.
Could you please contact to tutorlms plugin support and let them about the issue?
Thanks

[audreybc]

Hi Serkan,

I’ve already contacted them but they said as I bought my license with you, I need to check this issue directly with you

[audreybc]

Hi

[serkan]

Hi,
Could you please provide me your wp admin details via our private content box below?
Thanks

[audreybc]

Hi, here you will find the details:

[serkan]

Hi, Tutor LMS plugin and Elementor plugin seem to be active at the same time. When I try to edit any page with elementor, it can be edited without any problem. When I looked at the messages you wrote to me, you said that this was your complaint, but I saw that there was no such problem. How did you solve this problem?

[audreybc]

Hi,

[audreybc]

it’s fine, I changed the browser and now it works, thanks for your help

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.