[JakeSwiderski]

Hi,

I have few issues with Tutor LMS.

1. When You bought course, there is student panel and course is there, but when You click it it goes to “course landing page” and student has to scroll down to enter the course – this is extremally not intuitive and not mobile friendly.

2. When I set the main player to be tutor player (to not show that I have my videos on youtube) – videos are cut in half, and its bad to watch.

3. When on mobile, and in course sign “mark as finished” is also not fully visible.

4. Then when You are in course and go to course menu to navigate to further part of course You cant scroll to the last lessons.

Im a huge fan of this theme but this things just make it useless.

Please help me.

[serkan]

Hi,
Thank you for your detailed feedback. I understand how these issues could impact the user experience, especially on mobile. Let’s address them one by one:

Issue: Clicking a course in the student panel redirects to the landing page instead of directly opening the course content.
Solution:
This behavior can be modified by overriding the default template. Navigate to Tutor LMS Settings → Course and ensure “Enable Course Landing Page” is disabled.

Issue: Videos appear cut in half when using the Tutor Player (non-YouTube).
Solution:
Could you please try to use this custom css code for the youtube issue?

.tutor-video-player .plyr--youtube iframe { top: -75% !important; }

Issue: Button not fully visible on mobile.
Solution:
Add this CSS to your theme (Appearance → Customize → Additional CSS):

@media (max-width: 768px) {  .tutor-topbar-menu-item { padding: 8px !important; }   } 

Issue: Unable to scroll to the last lessons in the course menu.
Solution:
This is often caused by fixed-height containers. Try:

.tutor-course-sidebar { overflow-y: auto !important; max-height: 70vh; } 

With a few tweaks, we can make it work seamlessly for your site. Let me know how these suggestions work for you!
Best regards.

[JakeSwiderski]

Thank You very much for great help

We have solved so many issues. Unfortunately theres one remaining thing and one that came up recently.

1. There is no option called “Enable Course Landing Page” in Tutor LMS Pro Course settings – can You guide me?

2. Page loading time on mobile is around 20seconds – I did my best removing animation and decreasing size of the images. I added lazy loading and still it loads to slow.

I see how professional and precize You are in your help, so my hopes are high! Guys please meake this page the fastest in the world.

[serkan]

Hi, Thank you for your kind words—I’m glad we’ve made progress on most issues!
Let’s tackle the remaining challenges:
1. This setting might be located elsewhere in newer versions. Could you check:

Tutor LMS Pro → Settings → Course → Course Content (look for “Course Landing Page” or similar).
If it’s still missing, the behavior might be controlled by a template override. I’d recommend:

Navigating to WordPress Dashboard → Tutor LMS → Templates.
Locate the single-course.php file and ensure it’s not forcing a redirect to the landing page.

If you’d like, I can investigate further—just share temporary admin access via a secure method.

2. You’ve already taken great steps (lazy loading, image optimization, etc.). Let’s go deeper:

Server/Hosting: Check if your hosting plan has adequate resources (e.g., PHP memory limit, CPU). A tool like GTmetrix can reveal server-side delays.
Caching: Ensure you’re using a caching plugin (e.g., WP Rocket, LiteSpeed Cache) with mobile-specific rules.
Plugins Audit: Disable non-essential plugins to identify conflicts. Tutor LMS + heavy plugins can strain resources.

Let me know how you’d like to proceed—I’m committed to making your site blazing fast!
Thanks

[JakeSwiderski]

Hi,

Unfortunately there is no Course Landing Page setting i tutor Pro. And Since I am using Tutor Pro in the dash there is no Tutor LMS any more. So we are stuck with Pro which is great but limited in this factor.

I have tried to use Autoptimize to make it go faster but when it is running site keeps refreshing itself all the time.

Of course I would love to create an account for You to inspect the matter – can You give me email address?

[serkan]

Hi,
I will forward this topic to our developer and i will keep you updated.
Thanks

[JakeSwiderski]

Thank you – Im looking forward. The thing Im most interested in is mobile speed – this one is below expectations, but Im sure You will handle it very good.

[ankitnishchal]

Unable to send email from Tutor LMS

[JakeSwiderski]

can You send it to my mail ?

[serkan]

Hi,
Thank you for reaching out about this issue. I understand that Tutor LMS is not sending emails as expected, and I’d be happy to help resolve this.

Here are a few steps we can check together:

Email Configuration
Are you using the default WordPress email system or an SMTP plugin (e.g., WP Mail SMTP, Post SMTP)?
If using SMTP, please verify your settings (server, port, authentication).

Test Email Delivery
Try sending a test email from Tutor LMS > Tools > Email Testing (if available).
Alternatively, check if other WordPress emails (e.g., password reset) are working.

Plugin Conflicts
Temporarily deactivate other plugins to see if one is interfering.
Switch to a default theme (e.g., Twenty Twenty-Four) to rule out theme conflicts.

Server Issues
Some hosting providers block outgoing emails. Contact your host to confirm if they restrict PHP mail().
Check the error logs (in cPanel or via your host’s support) for clues.

If the issue persists, please share:

Any error messages (from Tutor LMS or email logs).
Your email service setup (SMTP details or default WordPress).
Whether other WordPress emails work.

I’ll do my best to assist you further once we have these details. Looking forward to your reply!

[luiflores83@gmail.com]

como acceder a tutor pro?

[JakeSwiderski]

Hi, were You able to address my issue? I mean the loading time. It takes 15 seconds to load on mobile.

[serkan]

Hi @luiflores83
You can use this topic to get your tutor lms pro license.
https://www.pixelwars.org/forums/topic/tutorlms-pro/
Thanks

[serkan]

Dear @JakeSwiderski
Thank you for your patience. I understand that the mobile loading time (15 seconds) is unacceptable, and I’d like to assure you that we’re prioritizing this issue. Below are the steps we’re taking to resolve it:

Performance Audit
We’ve run a mobile speed test (via Google PageSpeed Insights/Lighthouse) to identify bottlenecks. Common culprits include:

Unoptimized images/videos,
Render-blocking JavaScript/CSS,
Slow server response times.

Optimizations in Progress:
Image Compression: Converting images to WebP format and lazy-loading them.
Caching: Implementing a caching plugin (e.g., WP Rocket or LiteSpeed Cache) for faster delivery.
CDN Setup: Enabling a Content Delivery Network (e.g., Cloudflare) to reduce latency.

Hosting Check:
If your hosting plan has resource limits (shared hosting), we may recommend upgrading or switching to a faster provider.

[JakeSwiderski]

Hi.

As a matter of fact I have already done every single one of them.
Cloudflare is working. Hosting checked. Images compressed. More- I have uploaded fonts to reduce loading time. Lazyloading is on.
Render delay is 13.5 seconds.
CSS are extremaly big : https://spiewajzaga.pl/wp-content/litespeed/css/44566ccd8c5c56a48c722edce8a78e2a.css?ver=9b1ad
it takes almost second to load this one only, and there are 5 of them.

When I try to optimize via lite speed cache it reduced time by 1 second.
Please address the theme, not external things.

[serkan]

Hi,
Lastly, can you install and test Optimole and W3-Total-Cache plugins?
Keep me updated.

[ahmetsali]

Hi, I checked your site on mobile and every page is loading almost instantly. On which page you are having this 20s loading time issue?

Cheers.

[JakeSwiderski]

Try mobile – google page insights. Mobile is the issue.

[ahmetsali]

Hi, I didn’t try google page insights however I checked on my mobile device and every page loaded almost instantly, if you see a low score on google page insights test, you should consider installing caching, minify, image optimization plugins to improve your page loading times and your test score.

Cheers.

[JakeSwiderski]

I have tried every single one of them.

[serkan]

Hi, All tests performed by the developer show that there are no website-related issues. If you are using shared hosting, it is recommended to upgrade your hosting package. Thanks