[genordet]

Hello, I have the following problem on the website I maintain:

The logo in the header disappears when scrolling, so the user cannot return to the home page. In the customizer settings, I have selected the value “Stick with Menu” for “LOGO BEHAVIOUR”. Nevertheless, the logo disappears. In addition, I don’t see any visible indications of lazy load or similar in my active plugins.

Do you have any other ideas?

Thank you very much for your support.

[genordet]

Is there any news after your esterday’s login?

[serkan]

Hi,
I couldn’t see your page or any of your settings due to the restricted user role you gave me. After editing your homepage, you can select the transparent header option in the right corner. Now after you upload one logo, you must upload the non-white negative format for the other logo to appear in this design. Since the header background is white and your logo is white, it is not visible.
Thanks

[genordet]

A white and a colorful logo are already stored in the settings. The logo itself is the colored one and the negative is the white one (which works by the way)

Please check again – thank you!

[serkan]

Hi,
I can’t edit any page with the user authorization you gave me. It also doesn’t allow me to deactivate plugins. So I will ask you to increase the temporary user role. In the meantime, I would like you to deactivate third party plugins and test if it is related to cache.
Thanks

[genordet]

Hello

Please try it again now. All the necessary menu items should be available now. Please take care of the new login information.

Thanks!

[serkan]

Hi,
I did my tests with mobile and desktop with chrome and safari and your logo appears smoothly when scrolled.
Please get in touch if there are any problems in the future. If you still see problems, please clear your browser cache or check with a different device.
Thanks