[Adewunidaniel@gmail.com]

Hello,
I have some issues that I need your urgent help with:

1) The MailChimp integration is not working properly. When I click on the “Button” to subscribe, I get this error: “Please, Set up MailChimp API Key and List ID”.
I have done all the necessary API settings.

When you click on “Get Your Free Career Vision Workbook”. I am unable to access the workbook because of the error.

2) Also, the Button widget for the landing page works intermittently. Sometimes, it responds, and other times, it does not.

I am referring to this button on the home page “Get Your Free Career Vision Workbook”

3) Website not scrolling smoothly.

4) Send messages on the contact is not working properly.

I would appreciate your support to get this issue resolved quickly. I have provided the website details in the “private content” section.

Thank you.

[serkan]

It seems there are several issues with your website that need attention. Here’s a structured approach to address them:
1. MailChimp Integration Error
Error Message: “Please, Set up MailChimp API Key and List ID.”
Steps to Resolve:
Verify API Key and List ID:
Double-check the API key and List ID in your MailChimp settings. Ensure there are no spaces or extra characters.
Test the Connection:
Go to your integration settings and test the API connection. If it fails, regenerate a new API key in MailChimp and update it on your website.
Contact MailChimp Support:
If the issue persists, MailChimp support can help verify if the API key or List ID is being accessed correctly.

2. Button Widget on the Landing Page
Check Button Link/Action:
Confirm the button’s link or action is correctly configured in your website editor.
Browser Cache Issue:
Clear the browser cache and test the button again.
Conflict with Other Scripts:
Check for potential conflicts with other scripts or plugins on your website.
Deactivate all plugins except the one managing the button. Reactivate them one by one to identify the culprit.

3. Website Not Scrolling Smoothly
Performance Optimization:
Minimize the use of large images, unnecessary scripts, or animations.
Use tools like Google PageSpeed Insights to identify performance bottlenecks.
If you still have the issue, you can deactivate the smooth scroll options from the customizer of the theme.

4. Contact Form Issues
Form Configuration:
Verify the form’s recipient email address in your website’s admin panel.
Check if the “From” email address matches your domain (e.g., info@website.com) to avoid email server issues.
SPAM Filtering:
Check your email SPAM or junk folder for missing messages.
SMTP Setup:
Use an SMTP plugin or service to ensure reliable email delivery.
Error Logs:
Check your website’s error logs for specific details about failed submissions.

[Adewunidaniel@gmail.com]

Hello,
I have checked what you requested to be done, the issue still persist.

Could you please ask your Tech Support Specialist to help check the website and resolve the conflicting issue on the Themes.

I need this issue resolved, pls! This is why I have not done the review for you yet, I don’t want to give you a very bad review!

I have earlier provided the website log in details in the private content.

[serkan]

Hi,
I will forward this topic to our developer and i will keep you updated.
Thanks

[Adewunidaniel@gmail.com]

I am still waiting for the update, Pls.

I need the issue to be resolved today, it’s really frustrating.

[serkan]

Hi,
In very rare cases, the developer investigates the problem for deep analysis. They are also busy releasing updates, but I made sure to share your case in a very important thread.
In the meantime, I recommend you to write to the mailchimp plugin support team and speed up the process.
Thanks for your patience

[ahmetsali]

Hi, I edited the button in Elementor and navigated to “Advanced > Layout > Cache Settings” and set it to “Inactive” and the issue has gone away.

Cheers.

[Adewunidaniel@gmail.com]

Okay, Thank you.

Can you pls help with the steps on how to hide the shopping Cart icon (the “bag” icon) beside the search mirror? I want to hide the cart icon from the web page for now.

Thank you.

[serkan]

Hi, When you temporarily deactivate the woocomerce plugin, the chart icon will disappear.
Thanks

[lilla]

I have same problem with mailchimp integration.
All the steps are followed by me and shows connected, API key is green and connected, list ID was crated and got a same error message.
I tried everything.
Please help me with this.

[serkan]

Hi,
Did you follow the last step that Mr. Ahmet said?
Can you share the wp admin information with us in the privat content box below? In the meantime, please write to the mailchimp support team about the subject. They can also produce solutions quickly.
Thanks

[lilla]

Hi Serkan!
Yes, I followed his steps too, set a cache to inactive, but still I get the same problem.
Yes, I can, let me send you. Thank you,
Lilla

[serkan]

Hi, We will check the issue and get back to you soon.
Thanks

[ahmetsali]

@lilla

Hi, I just logged into your site and, I see that Mailchimp fields are empty at
“Crocoblock > JetPlugins Settings < JetElements > Integrations > MailChimp”
and
“Crocoblock > JetPlugins Settings < JetPopup > Integrations > Mailchimp API key” pages.

Please fill out these fields to connect to Mailchimp.

Have a nice day!

[lilla]

Wow, I just used the mailchimp plugin to connect, I did not realized I need jet plugin too. Thank you, all set.

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.