[dp]

Problem:
Mobile Bug on Portfolio Page – gallery skips sometimes next picture

Description:
On mobile (apple, safari, iOS 16.7) click on a portfolio page on the first image, the Lightbox is opening. if you using the arrows to go to next image, sometimes the gallery will skip the next image. So if you are on image 1 you will jump to image 3 – instead go to image 2.

Specially if you have a lot of images it will be more visible. Image Numbers on left top will help a lot to see the bug.

This problem is also on demo page:
https://themes.pixelwars.org/photographer/portfolio/street/

Question:
Can you confirm the problem? Can you solve this problem?

Note:
Desktop version (Mac, OS 13.6) shows no problems.

[serkan]

Hi, I have seen the issue you shared and I am forwarding the issue to the developer for solution. We will return to you with a solution proposal regarding the issue. Thank you for your feedback.

[dp]

Hey, when can I expect a solution to the bug? Customers are getting impatient.

Thanks for the help in advance!

[ahmetsali]

Hi, we can confirm that this is an iOS-related bug, we will research the cause of this issue and will release a new update with the fix when we find the solution.

Thanks for the feedback!

[dp]

Hello, when can I expect a solution for this problem?!

Thanks for the help in advance!

[serkan]

Hi, Developer has contacted the necessary places and people involved. We cannot give you an exact date, but it is among our priorities. Thank you for your understanding.

[dp]

Hey, can you give me a new status please?

This bug has a major impact on the standard functionality of the WordPress theme and should really be fixed as soon as possible!

Thanks for the help in advance!

[serkan]

Hi, The developer sent a message to the relevant plugin author and reported the situation. We are waiting to hear from them regarding iOS.
Thanks

[dp]

Hello, can you give me another status update please?

It’s a bit disappointing that this bug of an important feature of this WordPress template isn’t solved much faster.

Could you please give this bug fix a higher priority?

Thanks for the help in advance!

[serkan]

Hi,
I will escalate your issue back to the developer with an urgent ticket and make sure it is prioritized.
Thanks for your patience.

[ahmetsali]

Hi, we have just fixed this issue and it will be available with the next update about in a few days.

Thanks for the feedback!

[ahmetsali]

Hi again, we have just released an update with the fix now you can update your theme.

Cheers.