[brian shkodrani]

I am experiencing multiple bugs on this theme. Solving issues through the forum is slow and inefficient. Emails are not being replied to promptly. It’s wasting a lot of my time, which I should be putting into running my business and not figuring out the theme’s bugs.

I am expecting someone from your support team to reach out to me as soon as possible to schedule a call and solve these issues because figuring out this theme is becoming very tiring and time-consuming…

[serkan]

Hi,
Due to the time difference and daily operation, it does not seem possible to establish a live connection. However, if you leave the problems you have experienced here and your wp admin information in the private content box below, we will be returned to you quickly.
Thanks

[brian shkodrani]

I understand. I think it would be easier to set up a Team Viewer session and get it sorted, I could adjust my schedule to accommodate any time slot from your time zone.

Anyway, I cannot wait any longer so I am just sharing here all the issues and my WP Admin credentials in the private content box so you can look into this and get it sorted.

1. Course Pages don’t show up once clicking on the course.
I have created two courses and have published them on my page. The “all courses” page shows them just fine. However, as soon as you click on any course, the “you are lost” page comes up. The link URL is that of the course, but the course page doesn’t come up like it does in the template.

2. Tutors and students cannot sign up. It seems like the dashboard, tutor and student pages are not connected, and the user experience gets interrupted. When you try to sign up through the course enrollment, it doesn’t work. Neither does it work to sign up as a tutor.

3. The JetPopup, which I have named “Community Popup” appears broken when I activate it. I have currently deactivated it so as not to confuse users, but if you try activating it, you will see how it comes up broken on the screen.

4. The scrolling on mobile gets stuck. It’s not smooth. Even if you refresh, you can scroll for 1-2 seconds and then it gets stuck again.

Please look into these issues and provide me with some solutions asap, as I want to go live this upcoming week!

[serkan]

Hi,
I clicked on the course menu to test your first problem. I clicked on both course items separately, but “you are lost” never appeared. The course pages worked fine. Has this problem been fixed on your side as well?
For the second issue, I tried to enroll in your course. If you go to “Dashboard > Tutor LMS pro > student” tabs, you will be able to see the test account I created. I think there is nothing wrong with the enrollment part.
Thirdly, can you turn off the cache in the settings in Jet Pop up and test it? If the problem persists, can you take a screenshot and share it for us?
We will discuss the answer to your last question in the topic you opened before.
Thanks

[brian shkodrani]

Another issue with student registration. I try registering, and first, it shows a message saying “email is already used”, although the email has not been used. Then it shows a WordPress page error.

I cannot attach screenshots here to illustrate the error.

[brian shkodrani]

On that same note, when I try to add the course to the cart it shows the “register now” page again, but this time when I click on the register now button, it redirects to another “All Courses” page, which isn’t even linked to Tutor LMS Pro, but to LearnPress. This is all very confusing, and I am very tired trying to figure out all of these bugs. I am no developer, that’s why I bought a theme. But this is getting very frustrating and I need some dedicated help ASAP. Please get someone to email me at shkodranib@gmail.com and schedule a call. I don’t have any more time to waste.

[serkan]

Hi,
I will forward this issue to our developer and I will keep you updated.
Please bu sure that, you should not activate the tutor las and learnpress plugins at the same time.
Thanks

[brian shkodrani]

I have tried both with Learnpress active and inactive, and the same issue occurs. Please look into this asap as I need my web up and running.

[ahmetsali]

Hi, please contact to the plugin author to get a more accurate feedback about TutorLMS issue.

https://wordpress.org/support/plugin/tutor/

Have a nice day!

[brian shkodrani]

What makes you think it’s a plugin issue? Can you not solve it on your side?

I followed that link and am trying to start a conversation, it’s asking me to register on WordPress (idk why I’m not already since I have multiple sites on WP). Even after I try registering, it’s saying the account is pending approval and I can only login after approved.

This is taking so long,, guys. Please make my life easier, I cannot spend so many hours daily trying to fix an issue that shouldn’t have existed in the first place. I don’t want to be mean, but I paid for your theme and I am expecting to get a functional product, not a series of bugs that are preventing me from running my online business and a message saying I need to “contact the plugin support to solve my issue”.

I would appreciate it if you can jump in and help solve this once and for all. Thanks in advance!

[serkan]

Hi, When our developer took a look at your issue, he could not find any theme-related errors. Therefore, he directs you to the plugin author. Since the plugin source code is not created by us, it is not possible to intervene easily. With the plugin author redirection, we can find an answer to your problem faster.
Thanks