[danielmuirhead]

Hey there, I have imported all of the demo content, and I have only made adjustments to the homepage, resume, and about me page so far. However, when I click into the portfolio page, nothing loads at all. Also, when I go into edit the portfolio page in wp-admin via Elementor, I get the error that says “The preview could not be loaded.” I can’t edit it in safe mode either. What am I doing wrong, or how can I get the portfolio page to load like the demo?

Thanks!

[serkan]

Hi,
Please go to pages > portfolio page > on the right hand side you can see template section under page attribute. Please choose portfolio template and save it.
If you still have the issue, provide me your wp admin details via our private content box below.
Thanks

[danielmuirhead]

Hi There, I’ve responded to the emails but I haven’t received a response in over a week. Can I get some help on this?

[serkan]

Hi,
You should reply to it here not by e-mail. I am still waiting for your answer.
Thanks

[danielmuirhead]

I supplied log-in info in another ticket I currently have open (icons not display). But I have added it again in the private content box. Thanks!

[serkan]

Hi,
I just went to dashboard > elementor > settings > advanced > activated Font Awesome 4 Support and saved it.
Thanks

[danielmuirhead]

Sorry, but this doesn’t address the reason why the portfolio template isn’t loading at all. Please see my original request.

[serkan]

Hi,
I just deactivated your third party plugins and your portfolio page is working well.
Your shortcode plugin is causing the issue. I deactivated it.
Thanks

[danielmuirhead]

That’s weird. I removed the plugin completely, and the portfolio page still doesn’t load with content. I pushed to live to legacy staging, just to test around with it, and it’s still not loading. Do you know if by chance it was another plugin causing the issue?

[serkan]

Hi,
You should activate your third party plugins one by one and realize if there is any plugin is conflicting with the theme.
https://ibb.co/1nsPY9s
Thanks

[danielmuirhead]

Seems to be working now. Thanks!

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.