[igor.reljic]

Dear Support Team,

I’m experiencing an issue with the first image in the slider section on my homepage (created using Elementor). While editing in Elementor, the image appears correctly and is set as active.

However, when I visit the website as a regular user – either in incognito mode or using a different browser – the first image does not display at all, as if it hasn’t been added.

This is a critical issue since it’s the main presentation image – the first thing a visitor sees upon landing on the site. I kindly ask for your urgent assistance in resolving this.

Please let me know if you need any additional technical details.

Best regards,

[serkan]

Hi, Thank you for reaching out to us regarding this issue. We understand how critical this is for your homepage presentation, and we’ll do our best to resolve it promptly.

Suggested Troubleshooting Steps:
Clear Cache

Clear your browser cache and any server-side caching (e.g., Cloudflare, WP Rocket).

If using a caching plugin, purge all caches and temporarily disable it to test.

Test with Third-Party Plugins Deactivated

Some plugins may conflict with Elementor’s slider functionality.

Go to WordPress Dashboard → Plugins, deactivate all non-essential plugins (except Elementor & Elementor Pro), and check if the issue persists. Reactivate them one by one to identify the culprit.

Check Slider Settings in Elementor

Ensure the first slide is not accidentally set to “hidden” or restricted via visibility conditions (e.g., user roles, devices).

Verify the image URL is correctly linked and not broken (try re-uploading it).

Browser/Device Testing

Test on a different browser/device to rule out local rendering issues.

Next Steps if the Issue Continues:
Please share:

Screenshots of your slider settings (both in Elementor editor and frontend view).

A staging site URL (if available) where we can inspect the issue safely.

For deeper investigation, you may securely share your WP Admin details in the private box below. Rest assured, we handle all credentials with strict confidentiality.

🔐 Private Content Box (Secure Information Sharing):

We’ll prioritize this once we have more details. Let us know how the initial tests go!

Best regards.