[adamhenry75]

I’ve tried all the ways and it always comes up with a warning stating that it can’t upload the sample footage. I’m using Dreamhost as my server. Do you know what the problem might be?

[serkan]

Hi Adam,

Thanks for the update and for sharing your site link. The “sample footage upload” warning usually happens when the server has limited upload permissions or PHP settings that prevent larger demo files from being imported.

Please check the following with your hosting provider (DreamHost):

https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

After updating these values, please try importing the sample data again.
If it still fails, please let us know the exact warning message so we can check further.

Best regards,
Serkan

[adamhenry75]

Thank you, I confirmed with my provider that all my settings were adequate. I’ve tried both ways and it still doesn’t seem to upload. It says [warning] failed to import for everything. Here is what the log said: —Upload files—
Widget file was not uploaded. Error: No file provided.

—Upload files—
Customizer file was not uploaded. Error: No file provided.

—Upload files—
Redux file was not uploaded. Error: No file provided.

—Upload files—
The import files were successfully uploaded!
Initial max execution time = 300
Files info:
Site URL = https://www.adamhenrycreative.com
Data file = /home/adahen4/adamhenrycreative.com/wp-content/uploads/2025/10/content-2.xml
Widget file = not defined!
Customizer file = not defined!
Redux files:
not defined!

Do you have any suggestions?

[serkan]

Hi Adam,

Thanks for the detailed log — that helps a lot.

From the message, it looks like the theme importer can’t find the widget, customizer, and Redux configuration files. These files are part of the demo package, and if they’re missing or not being read correctly, the importer will skip them and show the “No file provided” warning.

Could you please provide me your wp admin details via our private content box below?

Thanks