Problems with contact form

  • Posted in : Photographer
  • MMerkus
    Participant

    Hi!

    I have a problem with the Contact form. When you press the botton send it looks like de mail has not been sent. It shoot be green, but it turns out red. However I receive the email that has been written perfectly. What can I do to fix this problem?

    Thanks voor help.

    ahmetsali
    Keymaster

    Hi, can you provide your related page url?

    MMerkus
    Participant

    Hi,

    http://www.marielmerkus.nl/contact/

    Thanks for your help

    ahmetsali
    Keymaster

    can you disable all of your plugins and test it again.

    MMerkus
    Participant

    Hi,

    I have disabled the plugins but it didn’t help to solve the problem.

    I also have an other problem.
    I have installed the theme update 2.1. But when I want to see my portfolio, I have to click twice on de picture. For example, when I want to see my portfolio of familie, I click on Familie and then I have to click again on the picture to see the whole portfolio. Is there an solution that I have to click once on the main picture as it was before??

    Thanks for your help.

    MMerkus
    Participant

    Hi,

    Can you please give me an answer because it’s urgent.

    Thanks for the help.

    serkan
    Moderator

    Go to Portfolio —> Departments… and set each Parent of your Departments to NONE.
    Go to Portfolio and edit one.
    On the right panel, there is a Department tab..just check the Department (which does not have a parent..Do not check the sub-department (which has a parent).

    MMerkus
    Participant

    For your information. Problem with portfolio occurred after update to V2.1.

    Problem 1. In portfolio you have to press twice the main subject photo tp see the right portfolio

    Problem 2: When you press the SEND button it looks like de mail has not been sent. It shoot be green, but it turns out red. However I receive the email that has been written perfectly. What can I do to fix this problem? My customers sometimes press 5 times on the SEND button because they think the email is not sent

    Please help me asap

    MMerkus
    Participant

    Hello!!!!! Anyone????

    Please help me asap.

    serkan
    Moderator

    Hi MMerkus,
    Sorry for the delay but i am working what is effecting your contact form. I will keep you update as soon as possible. Thanks

    Mehmet S.
    Keymaster

    Hi, the theme uses the constant ABSPATH of the WordPress in its send-mail.php file. I checked the file in your site and the server says, “undefined constant ABSPATH”. So it is a WordPress related issue.

    That constant must be defined in the wp-config.php file of your WordPress installation. You can check it manually or contact your host about it.

    At the end of the wp-config.php file:

    /** Absolute path to the WordPress directory. */
    if ( !defined('ABSPATH') )
    	define('ABSPATH', dirname(__FILE__) . '/');
    
    /** Sets up WordPress vars and included files. */
    require_once(ABSPATH . 'wp-settings.php');
    

    Thanks

    MMerkus
    Participant

    Hello Mehmet,

    Checked wp-config.php file and it’s the same as your example. PLease advise what I need to change.

    Then I have still the problem with my porfolio: Problem 1. In portfolio you have to press twice the main subject photo tp see the right portfolio

    Please respond asap.

    MMerkus
    Participant

    Hello,

    Please help asap. Problems are allready 1 month old and still no solution.

    Mehmet S.
    Keymaster

    Can you send me your site’s log in info? I will check your site.

    Please create a new topic for your portfolio related question.

    MMerkus
    Participant

    Hi Mehmet Sali,

    I sent my site login info to your GMail account.

    MMerkus
    Participant

    PLEASE HELP ASAP!!! Problem with contact form is still not solved.

    Mehmet S.
    Keymaster

    I will make some improvements on contact form in a few weeks. So you can use Contact Form 7 plugin alternatively at this time.

    MMerkus
    Participant

    Hi Mehmet,

    The problem is still not solved.
    please help ASAP!!!!!!

    serkan
    Moderator

    Hi @MMerkus;
    Please use NinjaForm plugin alternatively instead of contact form.
    Thanks

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