[adilmavis]

Hello,

I would like to have this theme implemented on my website. Tutor LMS Pro is already active on my WordPress site, but I couldn’t set it up properly.

Theme demo I want to replicate:
https://themes.pixelwars.org/efor/demo-09/

Could you please set up the system for me according to the demo? I tried but couldn’t manage to do it myself.

Thank you.

[serkan]

Hello,

Thank you for reaching out! I’d be happy to help you set up the Efor theme (Demo 09) on your website.

To ensure a clean and smooth installation, I would recommend doing a fresh setup. Before I proceed, I need you to take care of two things:

1. Full Backup: Please create a complete backup of your website (files + database) before we begin. Since a fresh setup will require resetting your current WordPress content, it’s very important that you have a backup in case you need to restore anything later.

2. System Requirements: Please review our system requirements page and make sure your hosting environment meets all the listed criteria:
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/

I noticed a couple of things on your server that need attention:
– Max Upload File Size is currently 64MB — please increase it to at least 128MB.
– PHP Post Max Size is currently 64MB — please increase it to at least 128MB as well.
– Imagick library is not available — while not critical, I’d recommend asking your hosting provider to enable it for better image processing.

Your hosting provider should be able to adjust these settings for you quickly.

Once you’ve completed the backup and confirmed the system requirements, please let me know and I’ll get started with the setup right away.

Best regards
Serkan

[adilmavis]

The requested upgrades have been completed by my hosting provider. I have backed up all my data. I am now waiting for you to apply the theme. I authorize you fully in this matter. Thank you in advance for your work.

[serkan]

Hello Adil,
Thank you for confirming the backup and the server upgrades — everything looks great now.
I’ve started the fresh setup process and have completed the initial WordPress reset. As part of this clean installation, all previous content and user accounts have been cleared.
To continue, I’ll need a new WordPress administrator account. Could you please create one through your hosting panel (cPanel → WordPress Manager or phpMyAdmin)?
Once you share the new login credentials, I’ll proceed with the full Demo 09 setup for you.
Alternatively, if you’d like to get started on your own without waiting, you can follow the step-by-step demo content installation guide in our documentation:
https://themes.pixelwars.org/doc/efor/#sample-data
Either way, feel free to reach out if you need any help along the way.
Best regards,
Serkan

[adilmavis]

I am sharing the admin account information you requested via the private section. Thank you, and have a great day.

[adilmavis]

We are planning to activate the system as soon as possible. In this regard, we have already provided all the necessary access details for the installation of Tutor LMS Pro along with the Efor theme.
We kindly request that the installation be completed as soon as possible. We would appreciate your support in expediting the process.
Thank you in advance for your assistance.
Best regards,

[serkan]

Hi there,

We’ve imported the demo content for you — everything should be all set now.

To get your Pro license, please visit the topic below and request it from the developer:
https://www.pixelwars.org/forums/topic/tutorlms-pro/

If you need any further assistance, feel free to reach out.

Wishing you a happy Eid! 🌙

Best regards
Serkan

[adilmavis]

Thank you, and we wish you a happy Eid as well.
However, there are some missing parts in the integration. For example, there is no link or section in the theme where users can manage their own profiles and the courses they are enrolled in. Additionally, the login, registration, and logout options are also not available.
We would greatly appreciate it if you could add these as well. Thank you in advance for your interest and support.
Best regards,
We wish you good work.

[serkan]

Hello Adil,
Thank you for your patience, and happy Eid to you as well!
I’ve now added the missing pages to your navigation menu. You’ll find the following links under the Courses menu item:

Öğrenci Kaydı (Student Registration)
Tutor Girişi (Login)
Kontrol Paneli (Dashboard — where students can manage their profile and enrolled courses)

These pages were already created by Tutor LMS during the setup, they just needed to be added to the menu so visitors can access them from the front end.
A couple of notes:

If you’d prefer these links to appear as separate top-level menu items instead of under Courses, you can easily move them by going to Appearance → Menus and dragging them out of the Courses dropdown.
By default, all menu items are visible to all users (both logged-in and logged-out). If you’d like to show “Login” and “Register” only to visitors and “Dashboard” and “Logout” only to logged-in users, you can use a free plugin like If Menu or User Menus to control visibility based on user status.
For the logout option, you can add a custom link to the menu with this URL:
yourwebsiteurl/wp-login.php?action=logout
This will allow logged-in users to log out directly from the menu.

Please check your site and let me know if everything looks good or if you’d like any adjustments!
Best regards
Serkan

[adilmavis]

Dear Serkan and Pixelwars Team,
We would like to sincerely thank you for your outstanding support and assistance throughout this process. Your prompt responses, professionalism, and willingness to help made everything much smoother for us.
We truly appreciate the effort you put into resolving our requests and ensuring everything works as expected. It has been a pleasure working with you.
Thank you once again for your dedication and support.
Best regards,

[serkan]

You are welcome :) We’d be very happy if you can spare a minute to rate the theme on ThemeForest. Your feedback will boost our motivation and help us to work harder on future updates.

https://themeforest.net/downloads

Thank you for your support.

[digital]

I have already installed all the plugins within the bundle of your theme. The tutor LMS PRO is active on my site but i am not able to visualize or do anything related on the courses and this is my main interest in your theme. I can see that there is no license key for tutor LMS pro on the theme files downloadable on themeforest. Can you please provide me the tutor LMS pro license key for my site?

[serkan]

Hi,

To receive the Tutor LMS Pro license key for your site, please leave a request in the dedicated topic below. The developer will respond there with the key:

https://www.pixelwars.org/forums/topic/tutorlms-pro/

Thanks!

[digital]

Hello, @serkan

Thank you for redirecting us to the other forum for this request. However, I would like to mention that we have already posted multiple follow-ups there and unfortunately we still have not received any response regarding our issue.

At this point, the situation has become urgent for our team because the Tutor LMS PRO functionality is a critical part of our project and we are currently unable to continue with the implementation.

We would greatly appreciate any assistance in escalating this request or helping us obtain a response as soon as possible.

[serkan]

Hi,

Thank you for letting me know, and I’m sorry to hear you haven’t received a response on the other thread yet.

The Tutor LMS Pro license is handled directly by the developer rather than through the theme support channel, which is why I had to redirect you. That said, I understand the urgency on your side, so I’ll personally flag your request internally and ask the developer to prioritize your reply.

I’ll do my best to get this moving for you.

Thanks for your patience,
Serkan

[digital]

Hi @serkan,

Thank you very much for your support and for taking the time to escalate the issue internally. I truly appreciate your willingness to help us move this forward.

At the moment, we still have not received any response on the other thread, and unfortunately the delay is continuing to impact our project timeline since the LMS functionality is essential for our implementation.

We would be very grateful if the request could be prioritized as much as possible, as we are currently blocked from progressing further until this is resolved.

Thank you again for your assistance and understanding.

[digital]

Hello @serkan,

I am following up once again regarding this issue, as we still have not received any response or solution from your team.

As previously explained, Tutor LMS PRO functionality is the main reason we purchased this theme bundle, yet we are currently unable to access or use any of the course-related PRO features. After reviewing all downloadable files from ThemeForest multiple times, we confirmed that no Tutor LMS PRO license key was included.

At this point, the lack of response is seriously affecting our project timeline. Our implementation is completely blocked, and we are unable to continue development or proceed with launch planning until this matter is resolved.

We kindly ask for an immediate clarification regarding one of the following:

The Tutor LMS PRO license key associated with the bundle purchase, or
The exact activation process required to enable the PRO functionality included with the theme.

We would sincerely appreciate a prompt response, as this issue has now become critical for our project schedule and deliverables.

Thank you.

[serkan]

Hi,
Our developer sent you the license key.
Have a nice day.

[digital]

Unfortunately, the license/key provided does not work on our installation and we are still unable to activate or use the Tutor LMS PRO features properly.

Since this issue is currently blocking our project deployment, could you please directly access and activate it from your side, or provide a fully working activation solution as soon as possible?

We would really appreciate your immediate assistance so we can continue with the implementation.

[digital]

@serkan

I am following up again regarding this issue because we still have not received any response after reporting that the provided license/key is not working.

At the moment, the Tutor LMS PRO functionality remains inactive on our website, and this is continuing to block a critical part of our project implementation and launch schedule.

We urgently need either:

A valid working activation/license solution, or
Direct assistance from your side to activate the PRO features properly.

We would sincerely appreciate an update as soon as possible, since this matter has now been pending for quite some time and is significantly impacting our development timeline.

Thank you.

[digital]

Hello @serkan,

I am following up once again because we still have not received any response regarding the non-working Tutor LMS PRO activation/license that was previously provided.

Unfortunately, the issue remains unresolved and the PRO functionality is still unusable on our website. This situation is now causing significant delays to our project and preventing us from moving forward with deployment.

We have been waiting for assistance for several days and have repeatedly attempted to follow up, but we have not yet received a working solution or any update on the matter.

At this point, we urgently require one of the following:

A verified working license/activation method, or
Direct intervention from your team to activate the plugin properly on our installation.

Please provide an update as soon as possible, as this issue is critically affecting our timeline and deliverables.

Thank you.

[serkan]

Hi,

Good news — our developer activated the Tutor LMS Pro license directly on your site on May 24. The Pro features should now be fully available on your installation.

To make sure the change shows up correctly on your end, please:

1. Clear any caching plugin you have running, plus your browser cache.
2. Reload your WordPress dashboard.
3. Check the Tutor LMS license screen — it should now show as active/valid, and the course management options should be accessible.

Could you confirm that everything is now working as expected? If anything still looks off, please send me a screenshot of the Tutor LMS license screen and I’ll look into it right away.

Thanks for your patience throughout this — sorry it took a couple of attempts to get the activation sorted.

Best regards,
Serkan

[digital]

Hello @serkan,

Thank you very much for your assistance and for helping resolve the issue successfully.

I truly appreciate the time and effort invested in reviewing and activating the Tutor LMS PRO functionality for our website. Everything is now working correctly on our side.

Thank you again for your support, patience.

[serkan]

You are welcome :)