[Hamid m.]

Since I purchased the template on Nov. 2024, still I do not have access to the template. I contacted the author for refund and the refunds were not approved. I need my refund or a running website free of hassle. I do not want to claim my request in legal way.

[serkan]

Hi Hamid,

Thank you for contacting us. We understand your concern, and we’d like to clarify that since this is a digital product that has already been purchased and made available for download through ThemeForest, refunds are not applicable under Envato’s policy after the item has been downloaded or the license key has been used.

However, if you’re having trouble accessing the template, please note that you can always download it again at any time by following these steps:

Log in to your ThemeForest account.

Go to “Downloads” in your profile.

Locate the purchased item and download the latest version.

If you encounter any technical issues during installation or setup, we’d be happy to assist you within our support period (which is still active for [2] more days). Kindly share the specific problem you’re facing, and we’ll guide you through the process.

For further questions about Envato’s refund policy, you may review their terms here:
🔗 Envato Refund Policy
https://themeforest.net/page/customer_refund_policy

We appreciate your understanding and are here to help you get your website up and running smoothly.

Best regards.

[Hamid m.]

By installing the theme, I am getting this message:

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

(It seems one of the component is missing from the package)
This is a really bad experience with you.

[Mehmet S.]

Hi,

Thanks for reaching out and sorry to hear about your experience.

The error message you’re seeing:

The package could not be installed. The theme is missing the style.css stylesheet.

Usually means that you’re trying to upload the main ZIP file downloaded from ThemeForest, which contains additional items like sample data and license files, not just the installable WordPress theme.

To resolve this:

Unzip the main package you downloaded from ThemeForest.

Inside, you’ll find a file named something like consultz.zip (Theme > Parent Theme > Consultz > consultz.zip).

Upload that ZIP file via your WordPress dashboard:

Appearance > Themes > Add New Theme > Upload Theme

For more information, you can also check Envato’s official guide here:

Theme is missing the style.css stylesheet error: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

Please let us know if you need any help identifying the correct file. We’re here to help!

Best regards,
Mehmet

[Hamid m.]

Thank you for the information. Please check the error message in importing the theme process. I download and added the theme in to the dashboard but when I try to import the theme to customise it, I am getting the message: Import failed error 404. I was wondering is there any service to import the theme in to the WP dashboard for me.

[serkan]

Hi,
Please be sure that you have the enough system settings.
https://www.pixelwars.org/forums/topic/system-requirements-for-wordpress-themes/
Could you please provide me your wp admin details via our private content box below?
Thanks