[teamcrafians@gmail.com]

Hello Support Team,

I am extremely disappointed with my experience after purchasing the Fuud theme from ThemeForest.

I purchased this theme yesterday specifically for a client project because the demo looked exactly like what my client wanted. However, after installing the theme on WordPress and following the installation process, *the website does not look anything like the demo shown on ThemeForest.

This is not a minor issue. I onboarded my client based on the confidence that this theme would work as advertised. Today I had a meeting with my client, and I had to explain that the theme is not installing correctly. This has seriously embarrassed me in front of my client and has negatively affected my professional reputation.

As a developer, I expect a premium theme to work as advertised or, at the very least, to have proper documentation that results in the same demo website. Right now, neither is happening.

Here are my concerns:

* The installed website looks completely different from the ThemeForest demo.
* The demo content is either incomplete or not importing correctly.
* There is no clear explanation of why the installation differs from the advertised preview.
* I have already spent several hours trying different installation methods without success.
* My client is waiting for the website, and this issue is delaying the entire project.
* I purchased this theme expecting a smooth setup experience, but instead it has caused unnecessary stress and damaged my credibility with my client.

I have also recorded a *video showing the entire issue* so your team can clearly see what is happening.

I request that you please:

1. Review my installation.
2. Tell me exactly what is causing the issue.
3. Provide step-by-step instructions to make my website look exactly like the official demo.
4. If there is any missing plugin, required configuration, or server requirement, please specify it clearly.
5. If needed, I can provide temporary WordPress admin access so your team can investigate directly.

Since this is a live client project and time-sensitive, I would appreciate an *urgent response*. I need to deliver this website as soon as possible, and I hope your support team can help me resolve this issue immediately.

Thank you.

[Mehmet S.]

Hello,

To look into this properly, could you please provide temporary WordPress admin access to your site?

You can share the login URL, username and password using the “Private Content” field below. Anything posted there is only visible to our support team.

Best regards,
Pixelwars Support