[pierpaolo]

Hi,
This my website with your theme:
http://fadingasia.com

I’ve two problems to resolve:

1. When I open a department page of portfolio, I see white block between galleries:
http://fadingasia.com/wp-content/uploads/2018/01/white-block.jpeg

2. When I activate the drop-down menu on the home page, the photo wall looks like this:
http://fadingasia.com/wp-content/uploads/2018/01/menu.png

Please help me! Thank you
Have a nice day

[serkan]

Hi,
I could not check your related URL because of the maintenance mode.
1) Please check your image size. Min ideal dimensions is 760px X 507px
Under this dimension, resizing option is not working. Please try to upload a wider photo.
2) You should have about 40 pics minimum. So I would recommend you to use alternate homepage or other ones unless you have enough pictures then you can try to use photowall homepage.
Thanks

[pierpaolo]

Hi,
it’s not a problem about min ideal dimensions. Where I can send you login credentials?

[serkan]

Hi,
You can send me your login credentials via our contact form. Please add this topic url as well.
http://www.pixelwars.org/contact/
Thanks

[pierpaolo]

Hi, is there any update on this? This issue happens on iPad as well. I sent you the website login credentials via the contact form, let me know if you need anything else.

[serkan]

Hi, When I disabled all plugins, the problem went away. One of the plugins you install is causing this problem. In order to be able to detect this, you have to activate it one by one and find out which one is causing the problem. You can use an alternative plugin instead of it.
I could not see any problem with the photowall.
Thanks

[pierpaolo]

This is not about the photowall, it’s about a department page of the portfolio (problem 1 above), like this page:

http://fadingasia.com/department/asia/

I disabled all the plugins but I still see white blocks (holes) in the gallery on my iPad. Note that the galleries are all there, there is no missing gallery, but instead of having a grid full of galleries there are holes in the grid. It’s very easy to reproduce, I am just using the latest iPad Pros (both 10.5″ and 12.9″) with the latest iOS (11.2.5), it happens 100% of the times with all the plugins disabled both when the iPad is in landscape and portrait modes. Actually I tried with your demo page below and I see exactly the same problem:

http://themes.pixelwars.org/photographer/portfolio/

I can send you all the screenshots if necessary, but it’s very easy to reproduce.

[pierpaolo]

I managed to fix the problem by myself. I resized all the featured images to 1920×1080, that made it work.
This is actually an issue with the Photographer theme itself, so it should be addressed (as I mentioned it reproduces very easily even with your own demo page).

[ahmetsali]

Hi,

1-) we will fix it with an update, thanks for the feedback.

2-) extremely long 2nd level submenu seem to cause this issue, you can fix it by reducing your 2nd level submenu links by grouping related ones so they will have 3rd level menus.

Thanks.