[mrtoutoune]

Hi Mehmet,

Thank you so much for your message — and for your support, flexibility, and kindness throughout this process.

I really appreciated the way you handled everything. I’ll definitely keep an eye on your themes for future projects, and I won’t hesitate to recommend your work.

Wishing you all the best as well — and hope to be in touch again soon.

Warm regards,
Antoine

[mrtoutoune]

Hi Mehmet,

Thank you very much for taking the time to investigate the issue directly on my site and for confirming the cause.

I really appreciate your clear communication and your support throughout the process — it’s been very professional from start to finish.

I’ll now proceed with the refund request via ThemeForest and include a link to this support ticket as you suggested.

Thanks again, and I hope to have the opportunity to use one of your themes in the future under better hosting conditions.

Kind regards,
Antoine

[mrtoutoune]

Hi Mehmet,

Thanks for your follow-up and for offering to investigate this further.

As requested, I’ve created a temporary admin account for you to access the site and check the issue with the demo import and homepage refresh.

You’ll find the login credentials in the Private Content section below.

Please let me know if there’s a workaround — and if not, we can move forward with the refund as you kindly offered.

Thanks again for your time and support.

Best regards,
Antoine

[mrtoutoune]

Hi Mehmet,

Thank you again for your reply and for your support.

I’ve contacted my hosting provider (OVH), and unfortunately, I’m on a shared hosting plan where the required server settings (memory limit, time limit, etc.) cannot be modified. They confirmed that these settings are fixed and only adjustable on VPS or dedicated servers — which I’m not planning to switch to at this time due to the cost.

When I purchased the Efor theme, I wasn’t aware that such specific server configurations were required. I didn’t see this clearly mentioned on the Envato Market product page. If I had known, I would have checked in advance.

Since I can’t use the theme with my current hosting setup, I kindly ask if it would be possible to receive a refund.
Could you please let me know what the process is to request it?

Thank you for your understanding, and again, congratulations on the quality of your work.

Best regards,
Antoine