[adamhenry75]

Hi, I just purchased this template and I’m having difficulties getting the sample data loaded in. I’ve attempted both ways of doing this and both fail after about 5-minutes of thinking. My server exceeds all the listed requirements, so I’m wondering what I should do differently. I tried WP Reset and then started from scratch but still seems to not work. I’d love it if you could possibly take a look for me? Thank you

[serkan]

Hi,
I tried to import the demo content and i have got this error message;
“This error could also be caused by uploads being disabled in your php.ini file or by post_max_size being defined as smaller than upload_max_filesize in php.ini.”
Could you please check it out in your hosting settings?
Thanks

[adamhenry75]

Hey, thanks so much! I just contacted Dreamhost and they say they fixed this issue for me. Should I use WP Reset and start from the beginning again?

[serkan]

Hi,

Great to hear that DreamHost has resolved the server-side issue! Since the error was related to PHP settings (not corrupted data), you don’t necessarily need to reset your site. Here’s what I recommend:

Try Importing Again
Now that upload_max_filesize and post_max_size are fixed, attempt the demo import once more. It should work this time!

If It Still Fails
Clear any partial imports first:

Go to Tools → WP Reset (if installed) and click “Reset” (this won’t delete media/files).

Then retry the demo import.

Let me know how it goes—I’m happy to guide you through each step!

[adamhenry75]

Hi, I just sent you a new email on this same topic of not being able to get the sample data to open/work. I had to put this website on the side for the last 3-4 months but ready to get it working now. I did WP Reset and tried again, and still nothing is happening. Could the media be corrupt?

[serkan]

Hi,
I replied your topic here;
https://www.pixelwars.org/forums/topic/problems-getting-the-sample-footage-loaded-2/
Thanks